Everett Buick GMC Auto Repair Service Center

Very attentive, prompt, professional, quick, and properly repaired.

Mr. Blair was very helpful. He was courteous and knew his job thanks very much

Seth has been my service agent ever since I purchased my truck. He takes care of all of my problems and let’s me know when other repairs are needed. In my opinion he’s the greatest service agent a dealership could ever have.

It's so awesome to have someone to pick up your vehicle and get it serviced while you are working.Seth is a great guy. I appreciate him so much. Thank you for all you do!

Courteous, friendly, and professional service. Thank you!

The vehicle service/maintenance was completed well ahead of the promised time. Price was fair. I didn’t feel like I paid too much.

My son brought my car over there but as far as I know, everything went fine.

I called to let the service desk know about my truck issue. The next opening for them to diagnose the issue was 2 weeks out. My appointment was at 7am, I arrived at 7am, they said they were going to do a drain and flush of the transmission, at 12:00 I was still sitting at the dealership, I went to the service desk and they said the technician was refilling the transmission fluid and it shouldn’t be more than another hour. Two hours later I was still sitting at the dealership, went back to the service desk, he called the technician which was test driving the truck and said he could still feel the issue and wanted to replace the torque converter. The service technician said they were on back order and it would take 2-3 weeks for the part to get in, the only curtesy vehicle they could give me was an suv. I had to have a truck and told the service advisor once they received a curtesy truck I would bring my truck in to swap out. They said the part would be ordered and would call once a curtesy truck was available, 3 weeks later I called asking if the part had came in, THE PART WAS NEVER ORDERED! After a long phone call being transferred to different departments the parts technician ordered the part and said it would be in in two days, I then asked to be sent to the service desk to schedule a date for me to drop my truck off to be repaired. The service advisor said their next opening for transmission service was 2 weeks away, I made the appointment and dropped my truck off 2 weeks later. The loaner truck paperwork said I would only have the truck for 3 days, 2 weeks after dropping my truck off for repair and picking up the curtesy truck I still hadn’t heard anything from the dealer. I called and asked for an update at was told they had 2 transmission services ahead of mine and they hadn’t even started working on my truck. 4 days later I finally got my truck back. This has to be the worst experience I have ever had with a car dealership, there is no way I should have had to drive a malfunctioning truck for almost 3 months after initially contacting the dealership with the issue. As big as Everett GMC is they should have more than one transmission technician and should have more than just a handful of curtesy trucks. After this experience there is no way I can recommend Everett GMC to anyone that is considering buying a new vehicle, I have several close friends that are cars salesman at that dealership but if the service department can not take care of the customers after the sale then it is a terrible dealership to do business with. Thank you

Excellent service

Thank you I appreciate you guys getting him back running right I have grown very familiar with the service dept your always willing to help Thanks TWomack

Seth was great, as he always is. However, the issue with my backup camera is still not fixed. The invoice says, “could not duplicate”. I don’t want it duplicated, I want it fixed.

Yes

I didn't actually see Cory. Matt Phipps took care of me today. The guys and gals in Service di a great job. My only issue was the lack of communication after the steering wheel was ordered. That was January, February timeframes. Had I not thought and asked about it Saturday I would not have known it was there.

Dillon was very professional and kept me informed about changes needed to complete my cars service needs. Very positive experience.

Good job

Front wipers replaced, but not rear window. Would have liked the age of both to be the same. Am in my70s, so don’t want to make extra trips later from Hot Springs Village that could have been avoided ????

Mason was helpful and informative about the problems with my truck. Thank you

Excellent care and personal and personal attention. Great customer service experience from Cory.

Dub was prompt and professional. Thanks Everett

Stanley made sure we were informed on the problem with my vehicle and time update