Everett Buick GMC Auto Repair Service Center

As a longtime repeat buyer, I brought my 2009 gmc truck in because the tailgate handle was not releasing the tailgate. I saw them take my truck back and return it 31 minutes later. It cost me 163.00 to replace a 6.20 plastic clip. I will not be returning for service again, I'll find some other place to spend my money.

Lack of customer service. Had a hard time getting any one to call me back. Not sure I will be back.

Dub was great but the taillight issue should have been covered under a recall since they know it’s a known issue in latter models. As far as the other leak it’s supposedly not connected but the vehicle didn’t have the issue prior to tuneup. Needless to say unhappy with the 900 dollar bill especially since the only place to work on my vehicle has been Everett

This was not a good experience at all and was totally unacceptable. I requested an appointment for an oil change and the 7500 mile maintenance, along with a complaint about a leaky seal around the vent window for 7/14/20 at 2:30. On 7/11/20 I received a conformation email for the 2:30 appointment. On 7/13/20 I received a phone call and an email changing that time to 2:45. I arrived at the service center at 2:35 on the 14th and checked in. The service attendant confirmed the oil change, tire rotation, and fluid and belt checks but knew nothing about the leaking vent window. I went inside to the waiting area. At 5:05 (a full 2-1/2 hrs later) I figured I should check on what was happening. When I did check, I found out they had not started on the car. They hurried and got it into the bay and 15 minutes later in was done. I would bet a dollar to a dime that the checks were not done and the tires were not rotated. I hope it has oil in it. Also, nothing was done about the vent window. No one scheduled an appointment with a glass company or even commented on it. I had to ask again and was directed to a nice lady named Laci, at least she seems courteous. My last few car purchases have been Subaru's. They were always on schedule and knew exactly why I was there. As part of their service they would wash and vacuum the car. I already miss them.

Smooth as silk !!!

For just an oil change , way too long to wait ! Hire someone please????

Matt took care of me and my issues promptly and very fair Had a question on the billing and Nannette made it right. This was my first trip over since I purchased the GMC Truck Very Impressed how professional everyone was. Mark R

Cory was very professional and helped in any way he could!

Fast service and great people working. Thanks

This was the first service rep I’ve ever dealt with all these years I’ve had with an attitude. My truck was ready and sat outside there for over thirty minutes when I noticed it. After it sat out there I found the service rep and asked him if it was ready or what and he acted like he didn’t know what I was talking about and pointed me to Seth, which Seth wasn’t the one that checked me in. I then asked the service rep if he could help me with an issue with setting the drivers seat. He first acted like he was to busy then told me I could look in the book. I told him I did and still couldn’t get the issue straightened out. He then said that he himself would have to look in the book, which he did and still didn’t solve the issue. Respectfully Thank You.

Awesome job for the work you've done including the truck wash, THANK YOU! GOD BLESS YOU!

I was disappointed that your staff We’re not wearing masks. The only people I saw wearing a mask for the customers I did not think it was that safe otherwise service was fine

Everett is the only place that does anything to my vehicle. It’s not convenient driving over two hours to get it serviced, but I think it’s worth going to a place where you know things are done right.

Great job Matt

Did a good job

He gave excellent customer service, kept me up with what was going on with my truck, explained what needed to be done and how to go about it , returned any question. I was very satisfied .

Seth was great, as always. Got a lot done, fast. Thanks.

there isn't a need for a server. Dub was awesome and did everything in his power to get my truck back on the road quickly. that means alot as it is my work vehicle

I was stranded this morning and Seth walked me through everything I needed to know to get my new Sierra running and drive it 100 miles to Everett GMC Seth took my truck over after I arrived at Everett GMC and Buick I had several issues with the truck he took care of each and every one of them this man is one of the most professional gentleman I have ever dealt with he fixed everything in a very short time and I was back on the road again and kept my appointment in searcy and I did not have to reschedule I would recommend this man to my closest family friends or anyone else and I would have to see the salesman at Everett GMC & Buick that sold me that truck return my phone call on Sunday evening set me up with Seth I would give this man a five star rating plus and I hope he works there a long time Thank you

A1 service—- friendly professional staff