My complaint is not about the service to my car, that was satisfactory. My complaint is that your inside employees were not wearing masks to protect themselves and the customers. The outside service employees all were wearing masks. I was extremely uncomfortable going inside to get my paperwork, signing the paperwork, and having my credit card handed back to me by a man who seemed unconcerned about spreading the covid virus. Your outside employee even wiped down my steering wheel and knobs, something I truly appreciated. No need to call me..I’m sure you get my point! K Swann
6/25/2020
Carmel R. VERIFIED CUSTOMER
Seth took me right in and got my new battery put in and i was on my way!.
6/25/2020
Blake F. VERIFIED CUSTOMER
Very helpful and super fast! Thanks
6/25/2020
Jimmie D. VERIFIED CUSTOMER
I was told that it would take 3+ hours for my service and it took only 1 1/2 hours. Also, I needed a shuttle to return to get my vehicle, but none were available. Both of these issues were by phone and not the fault of Matt my service representative. I would have stayed in the waiting room if I had been given an accurate time.
6/25/2020
Merriweather K. VERIFIED CUSTOMER
I am completely satisfied with the work but this is the second time I put my vehicle in the shop and it took them one month to complete the work. Then they put me in a small buick encore which was not cool
6/25/2020
Angela Jordan. VERIFIED CUSTOMER
Very friendly service answered all my service questions thank you
6/25/2020
Krishna Y. VERIFIED CUSTOMER
Mr. Stanley Blair is the ultimate professional and he did a great job!
6/25/2020
Lee K. VERIFIED CUSTOMER
All good. Will be back
6/25/2020
Hjp, Inc.. VERIFIED CUSTOMER
Second time in a row... waited 2 1/2 hours for a $45 oil change, I had an appointment and there was only 1 car in the bay when I arrived. I am convinced I was forgotten, AGAIN. When I asked for a status, low and behold my car was ready! Then, after I paid, waited over 5 minutes for a valet and none to be found. I finally went back to Dub who retrieved my car.
Friendly staff but broken system.
6/25/2020
Carol Ann. VERIFIED CUSTOMER
Stanley is the best! He's my go-to????
6/24/2020
Jane D. VERIFIED CUSTOMER
The oil change was timely completed. All the Everett employees were nice and helpful.
6/24/2020
Sarah K. VERIFIED CUSTOMER
Dub is the soul of courtesy and so professional!! I always enjoy working with him whenever I need service or repairs.
6/24/2020
Jim R. VERIFIED CUSTOMER
Seth is the best. I’ll wait when I come in for service just to deal with him.
6/24/2020
Louis K. VERIFIED CUSTOMER
Great job and great service.
6/24/2020
Emma F. VERIFIED CUSTOMER
Very professional. Nice experience.
6/24/2020
Hilti Inc.. VERIFIED CUSTOMER
I did not have my vehicle serviced today.
Fo not know how they have my information.
Very disturbing please explain.
6/24/2020
William F. VERIFIED CUSTOMER
Dub did an excellent job!! And Nick Stewart could sell an ice cube to an Eskimo!!
6/24/2020
Emilie M. VERIFIED CUSTOMER
I saw too many people running around going in with no mask. They wanted me to go in to pay. I wasn’t sure my car had been cleaned. I had Clorox wipes in the car but I don’t know if they used them. I cleaned it myself before I left. I hated to bring it but it was overdue for a service. It was not impressive! Service should be more thoughtful of the older, more vulnerable customers that would like to stay safe.