We waited a long while in our car on arrival even though the lanes were empty. Service managers approached other vehicles that arrived after us, but not ours and we finally decided to enter the office on our own to get help. Our service manager was friendly and helpful. However when our vehicle was done we only received a text but no instructions telling us to approach the service desk to pay and leave. We are used to having someone explain our service and inspection but no one did.
10/10/2020
Jessie C. VERIFIED CUSTOMER
Mason treated me fantastically!
Thanks!
10/10/2020
Kevin S. VERIFIED CUSTOMER
Seth is great
10/10/2020
Elmer W. VERIFIED CUSTOMER
I was told to drop the car off on Wednesday to have the windshield replaced and I could pick it up Friday morning. I was told it needed to sit 24 hours for the windshield to seal properly. I called Mason Brown Friday morning and was told they had just started on the windshield. He said I could pick it up later Friday. When I asked him about it needing to set up for 24 hours he said that wasn’t true I just couldn’t get it wet. I reminded him of the weather forecast and then he said it was OK to get wet just don’t use power washer. Hard to believe anything he says.
Needless to say I’m not happy. A simple update by text or phone would have been great.
10/10/2020
Shannon L. VERIFIED CUSTOMER
Quick service and excellent service technician
10/10/2020
Sondra S. VERIFIED CUSTOMER
I always appreciate Dub and the excellent customer service provided by Everett Buick GMC!
10/10/2020
Robert Mccallum. VERIFIED CUSTOMER
Cory is always very helpful!
10/9/2020
Robert B. VERIFIED CUSTOMER
Awesome experience
10/9/2020
Thomas M. VERIFIED CUSTOMER
Real held full and nice also nice waiting room with snack and drink and clean restroom
10/9/2020
Kathy G. VERIFIED CUSTOMER
Thank you to Justin in the Service Dept for going out of his way to arrange for my vehicle to be serviced. I greatly appreciate his efforts!
Kathy G
10/9/2020
Lisa K. VERIFIED CUSTOMER
Seth is the best serviceman. Always goes the extra mile to get my vehicle serviced!
10/9/2020
Marion F. VERIFIED CUSTOMER
Cory was very friendly and kept me fully informed about the services I had. Work completed on time as stated.
10/9/2020
Timothy W. VERIFIED CUSTOMER
Excellent
10/9/2020
Helen N. VERIFIED CUSTOMER
The rudest employees I’ve ever met! Will never go back!
10/9/2020
Delores W. VERIFIED CUSTOMER
Dub, sent messages while waiting on my vehicle to be repaired, hes amazing and always has the answers. Great customer service skills!!!
10/9/2020
Brenda M. VERIFIED CUSTOMER
Didn’t take as long as expected and price was a little lower than quoted.