We picked up our TLX the other day for B1 service done and 5 minutes after picking it up we had different warning lights on the dash. The guy there said they would go away after the cold weather but they haven’t. No one has reached out to fix this. The car was fine when we dropped it off !
11/30/2023
Joseph G. VERIFIED CUSTOMER
Always informative and courteous
11/30/2023
Brittany S. VERIFIED CUSTOMER
I am always pleased and satisfied when I bring in my vehicle. The interaction with Steve and his impeccable customer service skills and experience to better help me understand everything with my vechicle leaves me with a smile and superb satisfaction every time. Huge bravo Zulu to him 10/10!!!
11/30/2023
Sue H. VERIFIED CUSTOMER
Jose was very professional, knowledgeable and helpful. He explained everything to me well.
11/30/2023
Candace J. VERIFIED CUSTOMER
Very disappointed & displeased with Service Department.
11/30/2023
Amy H. VERIFIED CUSTOMER
Steven was very good with his explanations of what work needed to be done and why. He provided updates and was very easy to work with.
11/30/2023
Gustavo R. VERIFIED CUSTOMER
Good work by nick and steven. Took care in diagnosing clutch and quoting solutions.
11/30/2023
The Legacy. VERIFIED CUSTOMER
Excellent service. Thank you
11/30/2023
Angelica A. VERIFIED CUSTOMER
Kelli was great! She greeted me as soon as I walked through the door and was very friendly. I had asked several questions regarding typical maintenance services for my vehicle and she provided detailed answers for all my questions - which was incredibly helpful! Overall, Kelli was polite, informative, and attentive and I was very pleased with the service experience.
11/29/2023
Randy H. VERIFIED CUSTOMER
Excellent communication about my car service
11/29/2023
Emily A. VERIFIED CUSTOMER
Steven was an absolute rockstar!
11/29/2023
Bud L. VERIFIED CUSTOMER
Jonathan was at my car when I pulled into the Service Bay…no waiting on my part. He listened to why I came in for service and then offered for me to stand inside by his desk as he gathered information on my MDX. He then checked me in, gave me an estimate of time for the service, then showed me where to wait. Jonathan stayed in touch with me and the service was completed in a timely manner. My wife and I are in town from Baton Rouge, LA to be with our daughter and her family as she will deliver her second child in a couple of days. We have owned many Lexus vehicles in the past. This is the first Acura. Your dealership provided Lexus-like service for us. I can’t say the same about the Baton Rouge Acura dealership. Keep up the good service. Thank You…
11/29/2023
Claudine M. VERIFIED CUSTOMER
Amazing service!
11/29/2023
Patrick G. VERIFIED CUSTOMER
Appreciate the thorough and trusted work
11/28/2023
Aleksandr Y. VERIFIED CUSTOMER
Excellent
11/28/2023
Gene G. VERIFIED CUSTOMER
Edward was excellent professional and very friendly and accommodating. I was disappointed because services I had done in January at a different dealership were recommended?
11/28/2023
John V. VERIFIED CUSTOMER
Steven did a great job keeping me informed of the diagnosis and repair status throughout the day. I appreciate the in person communication.
11/27/2023
Adoracion N. VERIFIED CUSTOMER
I’ve always been completely satisfied with the services I’ve received from Acura-Libertyville. I’ve been coming to your shop since 2007 & I found the advisors & all the staffs very helpful & friendly. I found out that Edward Cox just started with you, but I found him very helpful, friendly, & very eager to learn. He called for help if he was not familiar with a process or procedure. I feel he will be a very good advisor in a short time.
11/25/2023
Dino P. VERIFIED CUSTOMER
Steve was very knowledgeable and pleasant to work with.