Scheduled the appt online through myacura one week in advance for a preexisting rotors replacement for my daughters car. She drove 49 minutes to arrive at the appt only to find out that Acura did not have any rotors in stock. She then had to drive home and come back the following day. What is the purpose of scheduling an appt? In an attempt to be courteous for her hassle she and the friend she was with were given a bottle of water(which is free in the waiting area). This service leaves something to be desired. I have bought 2 cars from this dealership and might be the last two.
5/31/2019
Kinsey S. VERIFIED CUSTOMER
although you do not have a fix for my issue, you acknowledged it as a known issue. while that doesn't make me happy with Acura, I can appreciate that McGrath and scarlett are trying their best!
5/31/2019
Eric G. VERIFIED CUSTOMER
Nick was fabulous as always.
5/30/2019
Homer W. VERIFIED CUSTOMER
Good customer service
5/30/2019
Nicholas C. VERIFIED CUSTOMER
I had my car in for the same problem a week earlier. Hopefully this latest service has resolved it.
5/28/2019
Sukhdarshan S. VERIFIED CUSTOMER
Jason was really helpful and courteous. The best dealership I’ve ever walk in clean and organized.
5/28/2019
Juan L. VERIFIED CUSTOMER
Your dealer overcharged
5/26/2019
Girlie W. VERIFIED CUSTOMER
I always had good experienced with the services provided with McGrath Acura Libertyville stuff especially with Mr. M Patel. He is knowledgeable and very respectful. Thank you for excellent service.
5/26/2019
Peter D. VERIFIED CUSTOMER
Commendable service. Mr. Patel provides consistent excellent customer service.
5/26/2019
Christa C. VERIFIED CUSTOMER
Excellent service
-Thank you
5/26/2019
Mary A. VERIFIED CUSTOMER
Muhammad made my experience pleasant. I was dreading another expensive maintenance fee. His personality and attention to detail helped so much! He is an asset to the service dept.
5/26/2019
Paul S. VERIFIED CUSTOMER
Very professional!
5/26/2019
Robert N. VERIFIED CUSTOMER
It may be due to my own misunderstanding.
1) when my car.was finished, I thought I was told to pay the bill then he would return and tell me the car wash was done. 10 minutes later I got a text message saying it was done but to wait 15 minutes. I got a phone call at that time, so didn't go look. When finished, which ended up being 30 minutes after the text, I looked for him, and he said it was ready to go. So that was probably my misunderstanding.
2. When he gave me the bill, he said he emailed the report to me. I didn't get it during that 40 minutes, so I asked him. He said he could print it out but it would take a couple minutes, but he would email again. I didn't want to wait further, so I said email it, but I still don't see it. I checked the spam folder too. The email address on the receipt looks correct, but maybe it has a problem. Since he didn't mention anything I should worry about, I assume the report looked good.
3. Later today I noticed I have rubber Goodyear floor mats on both sides. Were these left intentionally, or by accident?
5/26/2019
Steve G. VERIFIED CUSTOMER
Muhammed was very polite, professional and helpful. I really appreciate his assistance.
5/26/2019
Anne L. VERIFIED CUSTOMER
Have dealt with Jason two times both times was polite and to the point. Jason listens which is appreciated
Thanks
Anne L
5/25/2019
Edward W. VERIFIED CUSTOMER
Nick and his team got me in quickly on an unscheduled appointment and diagnosed the problem right away and took care of it.
5/25/2019
Charlie L. VERIFIED CUSTOMER
Muhammed was very friendly and communicative. Enjoyed working with him.