Muhammed is always dependable and accessible. He did a fine job with my car’s service over the last two days.
4/28/2019
Margret P. VERIFIED CUSTOMER
Great and fast customer service
4/27/2019
J Y. VERIFIED CUSTOMER
Great service, Thanks
4/27/2019
Anmarie A. VERIFIED CUSTOMER
Thank you for providing us with a loaner as it made it very convenient for the service. It was great!
4/27/2019
Amy T. VERIFIED CUSTOMER
I took my vehicle in for maintenance and a tail light recall (one tail light was out). We also thought that at over 70k miles that brake replacements were coming. I received a call that my call was ready for pick up. I drove to Vernon Hills to get my car to find out that only one of the tail lights was replaced. I was told both would be replaced. I was also THEN told that my brakes needed replaced and asked if I wanted them to do it. Yes! This could have been discussed over the phone and I would not have needed to drive to Vernon Hills in the middle of the day. Instead I was told that I could keep the loaner as if they were doing me a favor. Of course. How would I get home? My recommendation is to have these conversations over the phone before people drive there.
4/27/2019
Donna N. VERIFIED CUSTOMER
Nick provides amazing Customer Service hands down. I am always satisfied when I leave this dealership .
4/27/2019
Kathleen G. VERIFIED CUSTOMER
Friendly courteous efficient service
4/27/2019
Kathleen M. VERIFIED CUSTOMER
My recent visit was outstanding. Muhammed was a delight to work with. He was friendly, professional, and got me back on the road quickly. Would love to work him again.
4/27/2019
John F. VERIFIED CUSTOMER
I am completely appalled by the lack of respect or sense of urgency displayed bu this location. I came in for a simple recall inspection, a process in which I was told via paper work, would only take 20 minutes. When I arrived I was promptly greeted by nothing but rude manorisms and off putting behavior. I was told
My repair would only take an hour. I waited in the lobby for two hours. Needless to say, I was pretty ticked off. I never revived one update on my vehicle while others received them frequently. I had to ask an employee 3 times when my car would be ready. I drove all the way from Kenosha, Wisconsin for this repair just to wait for two hours in a loby for a simple recall. Needless to say, I will not be returning to this location nor will I recommend it to any of my peers. This is utterly ridiculous.
4/26/2019
Cheryl K. VERIFIED CUSTOMER
Very happy with Scarlett’s service!
4/26/2019
Cheryl K. VERIFIED CUSTOMER
I’m not good with words but very courteous! and helpful!...
4/25/2019
Kathleen M. VERIFIED CUSTOMER
Nick always goes above and beyond. I trust him 100%. Really enjoy working with him.
4/25/2019
Stan L. VERIFIED CUSTOMER
Great service each and every time
4/25/2019
Byron I. VERIFIED CUSTOMER
Jason was knowledgeable, genuine and worked with us to get our 2006 Acura repaired. Jason explained the job performed thoroughly and answered our questions.
Juan, Manager and Jason did a nice job and we plan to bring our car back for future services.
4/25/2019
Paul D. VERIFIED CUSTOMER
Scarlett was an excellent host - bravo and well done!
4/25/2019
Michael S. VERIFIED CUSTOMER
Scarlett was a pleasure to work with, and imho handled everything with exceptional professionalism... Very glad to see Nick and Bruce are still in the service department - McGrath is blessed with top-notch professionals!!!
4/25/2019
Anthony M. VERIFIED CUSTOMER
As always, the service was great.
4/25/2019
Charlly M. VERIFIED CUSTOMER
Good service
4/25/2019
Hong L. VERIFIED CUSTOMER
Very good!
He was very kind to explain details.
4/25/2019
Carolyn D. VERIFIED CUSTOMER
I have always had good service that is what keeps me coming back.
I have dealt with Nick many years he goes above and beyond to be helpful in explaining what needs to be done. The service tech I had today was equally knowledgeable.