It’s hard for me to assess recall fixes that I wasn’t currently experiencing problems with. I came because you said I should. However, I can assess the service I received. I was told the fix would take 2 hours - it took 4. I chose not to ask for a loaner car to help you - this doubling of repair time cost me time and money. I am under impressed. This, from a dealership I used to (for 10+ years) have had nothing but praise for. Sorry - I know you used to value high survey scores. Clearly satisfied customers are no longer a priority
4/4/2019
Michael A. VERIFIED CUSTOMER
Car was ready on time and clean. Scarlett did a great job of explaining everything. 10 out of 10.
4/4/2019
Kevin Y. VERIFIED CUSTOMER
Great job and appreciated the help!
4/3/2019
Chris B. VERIFIED CUSTOMER
Getting in to have the recall check done went very well. Scarlett was very professional and quickly got me in and taken care of.
4/3/2019
Fletcher B. VERIFIED CUSTOMER
Service was done at the scheduled time and finished at the estimated time.
4/3/2019
Amro B. VERIFIED CUSTOMER
Keep up the good work guys :)
4/3/2019
Eric G. VERIFIED CUSTOMER
Nick took good care of me as always.
4/3/2019
Jane A. VERIFIED CUSTOMER
Nick was great!
4/3/2019
Lawrence G. VERIFIED CUSTOMER
Extremely helpful and friendly staff
4/2/2019
Cynthia K. VERIFIED CUSTOMER
Nick was excellent at keeping me updated on my car and explaining what needed to be done.
4/2/2019
Ronald C. VERIFIED CUSTOMER
Excellent and quick service
4/2/2019
James S. VERIFIED CUSTOMER
Jason did an outstanding job for me today. Extremely satisfied !!
4/2/2019
Kevin M. VERIFIED CUSTOMER
Thank you Juan and Nick for your professional and prompt consideration and attention!
4/2/2019
Brian H. VERIFIED CUSTOMER
Jason did a good job explaining things and my services job was completed faster than expected ETA
4/1/2019
Bruce S. VERIFIED CUSTOMER
Nick was great
3/31/2019
Anthony S. VERIFIED CUSTOMER
I’ve work with Nick for years and he has always been courteous and professional.
3/31/2019
Cedric S. VERIFIED CUSTOMER
Scarlett was attentive and understood my needs and communicated what maintenance needed to be done.
3/30/2019
Joseph B. VERIFIED CUSTOMER
It was +3 hours to get a B1. When I arrived she didn’t look up at me for minutes.
Then the car was finished but forgot to call me. Then I comeback and she says go what inside while I’m doing the paperwork. From the time I called to be picked up until I came back for the car was 20 minutes so she had time. 5
Minutes later rushes in with paperwork and has me pay cashier. On the drive home I realized the report on my car was someone else’s so who knows what my stats are. I loved Libertyville Acura. I hate McGrath Acura—you guys are horrible in comparison. I’m going to see if my warranty can transfer to Schaumburg because it is ridiculous...
3/30/2019
Carolyn D. VERIFIED CUSTOMER
Nick is always able to ansewer and explain the items that require the service items, I recommend home to all my Acrua friends.
3/30/2019
John V. VERIFIED CUSTOMER
Great Services. Good repairs Scarlette was very helpful