Brad was wonderful to work with. As soon as I drove into the service line he was there to help out immediately. I told him my issue with my MDX and he responded positively right away. He told me not to worry about a thing and that everything would be taken care of. I also spoke to him about a small issue with my other vehicle and he told me to bring it and no problem. My wife drove the car in the same day, he met her in the parking lot and replaced the wiper right on the spot, with no questions asked. Overall my expectations were greatly exceeded.
3/8/2019
SUSAN Z. VERIFIED CUSTOMER
After an initial rough start with wrong part being ordered, Brad helped remedy the situation. He was very courteous and professional.
3/7/2019
Basil P. VERIFIED CUSTOMER
Very good customer service
3/6/2019
Judith W. VERIFIED CUSTOMER
Thank you for always exceeding my car needs and making me feel like a queen!
3/6/2019
THEODORE A. VERIFIED CUSTOMER
Excellent service and I discussed future purchases opportunities with buying a Acura vehicle while I was there.
You guys rock!!
3/6/2019
Robynne W. VERIFIED CUSTOMER
Shehata was of great assistance. Very nice and welcoming.
3/6/2019
Thomas S. VERIFIED CUSTOMER
Brad did a great job with making me understand my options
3/6/2019
Richard D. VERIFIED CUSTOMER
Brad was courteous , efficient and pleasant.
3/5/2019
Ryan L. VERIFIED CUSTOMER
The staff was amazing and gave excellent customer service. Thank you!
3/4/2019
EMMA R. VERIFIED CUSTOMER
Great customer service! Thank you!
3/3/2019
Natalia D. VERIFIED CUSTOMER
Joshua, K and Chad always provide the best customer service. Thanks guys!
3/3/2019
JOCELYN G. VERIFIED CUSTOMER
Shehata Kirollos provided me excellent service. He was very prompt on the service I needed for my MDX 2016. I thank him for honoring my 10% discount/replacing my winshield wipers right away. He was very informative on the things I needed to know about my future service. Thank you Acura for having excellent service and very nice working staff. Thank you Shehata Kirollos! ????
3/2/2019
Yvette M. VERIFIED CUSTOMER
Very professional and courteous service provided by all in the Service Department, especially my Service Technician Brad . Also your hRece/Cashier also your Receptionist/Cashier needs to be recognized for her interactions with me, convinced me to speak with one of your Sales Reps regarding leasing a new car from Acura. Very Customer oriented Representatives of the Acura DeSlership.
3/1/2019
Stephen K. VERIFIED CUSTOMER
yes kirollos was courteous
2/28/2019
John L. VERIFIED CUSTOMER
His advice was excellent and took into account my needs and limitations. I received personal service and look forward to working with him again.
2/28/2019
PAULA G. VERIFIED CUSTOMER
Shehata Kirollos is very courteous and professional.
2/26/2019
Patrick H. VERIFIED CUSTOMER
Treated me very well and made good suggestions.
2/26/2019
CHERYL R. VERIFIED CUSTOMER
The experience was the best I have 3ver had in regards to maintenance on my car. The courtesy car was ready when I got at the dealership and I was updated promptly w/updates.
2/24/2019
JUDY H. VERIFIED CUSTOMER
Shehata Kirollos is always professional, courteous, knowledgeable and helpful every time I have my car serviced! I appreciate all of the hard work and dedication he provides to the customers which makes it an enjoyable experience.
2/24/2019
Kathy M. VERIFIED CUSTOMER
Excellent service from Acura, as always.
Mr. Kirollos was a pleasure to work with.