Roberto Dominguez went above and beyond during my 8/5/22 service appointment. He turned what looked to be a very unpleasant experience to a very impactful positive experience. His customer service towards me will not be forgotten and because of him, I will be back.
8/7/2022
Pattie P. VERIFIED CUSTOMER
Robert and Chad make an amazing team. I feel like a princess when I go in there. Always classy and accommodating. Thanks guys!
8/7/2022
ARIEL E. VERIFIED CUSTOMER
5 star excellency to mr Robert Dominguez and to the technician who handles faster and precise service.
8/7/2022
Justin L. VERIFIED CUSTOMER
Reported two issues - new clicking sound from under the hood and, most concerning, is two separate occasions of the emergency brake engaging itself while at a stoplight. After a visual inspection, a drive, and a call to Honda USA, car was returned four hours later. Appreciated my service advisors offer to commute home in my car to attempt to recreate the problem. My dissatisfaction is not with DCH Acura, but the Honda maintenance procedure which requires a tech to be able to recreate an irregular problem before anything beyond cursory checks can be done, is frustrating… particularly for a report of a safety problem.
8/7/2022
Paul R. VERIFIED CUSTOMER
Was excellent as usual
8/6/2022
Cathy E. VERIFIED CUSTOMER
Robert is the most amazing person ever. He always takes the best care of me when I come in. I feel like I am royalty when I come here. Give this man a raise. He deserves it.
8/6/2022
Laura L. VERIFIED CUSTOMER
Roberto was very friendly , professional and gave excellent service.
8/6/2022
Owen O. VERIFIED CUSTOMER
Great job!
8/5/2022
Roberta M. VERIFIED CUSTOMER
I am always very pleased with the service. Robert is always very nice and helpful.
8/5/2022
Nellie L. VERIFIED CUSTOMER
Very professional and friendly.
8/5/2022
Ginger C. VERIFIED CUSTOMER
Thank you for giving me a car to borrow while mine was getting fixed
8/5/2022
Stuart John. VERIFIED CUSTOMER
Roberto is the best service rep in my 20 years experience with Acura. He is relatable & has uncanny people skills, incredible attention to detail & accuracy. He communicates in layman terms & prepares customers for future maintenance & services recommendations.
8/5/2022
Susan C. VERIFIED CUSTOMER
Everyone was very kind, helpful & courteous.
8/5/2022
Ivan S. VERIFIED CUSTOMER
Robert was fantastic. He made recommendations that made sense so I added to my service. Professional and great communicator as he update me with progress from start to finish.
8/5/2022
John B. VERIFIED CUSTOMER
Excellent experience as usual. You have a excellent service team. Robert and Chad are professionals.
8/4/2022
Lorena A. VERIFIED CUSTOMER
This is the second time Roberto has taken care of me. He is very personable and professional. He explained each service thoroughly which is appreciated. Roberto is a great asset to your team. Thank you.
8/3/2022
**** G. VERIFIED CUSTOMER
I thought his name was something..pek?? Either way, the 2 guys who assisted me thus far are awesome!! Super knowledgeable, efficient, and more importantly in my opinion, they were friendly. I legit am SO glad I chose there to go. I had options through my warranty company. Thank you????
8/3/2022
Ana M. VERIFIED CUSTOMER
ROBERTO WAS VERY PROFECIONAL,AND MEKE ME FEEL THAT HE CARE .HE WAS VERY POLITE .
8/3/2022
Tristan S. VERIFIED CUSTOMER
Robert is the BEST!! He always goes above and beyond to help us when we have a need. Looking forward to the emailed survey. :)