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Real Reviews from VERIFIED CUSTOMERS
Polly J. VERIFIED CUSTOMER
Appreciate the efforts to communicate and ensure our satisfaction
12/2/2021
Samantha M. VERIFIED CUSTOMER
The time that today’s appointment took was unreasonable and not what was promised.
12/2/2021
Renato A. VERIFIED CUSTOMER
He’s so awesome! He took the time to explain all the recommendations thoroughly to keep my car in great condition! He’s truly an asset to DCH !! ????
12/1/2021
Bruce R. VERIFIED CUSTOMER
Robert is simply AWESOME! He always takes great care of our service needs every time we come in.
12/1/2021
DANIEL O. VERIFIED CUSTOMER
Roberto was very helpful.
12/1/2021
Kevin M. VERIFIED CUSTOMER
The whole process today felt like a subpar dealership. Not a top first class dealership. First, on the phone I was told the whole process would take about an hour. But then I show up today and was told it would be close to 2 hours. I planned things based on what I was told over the phone. Then I was told they would “try” to go quicker. Well, 2 hrs later the car still wasn’t ready. Thanks for really trying to get it done as I was told over the phone. Then, I go to pay for the waste fee and I’m quoted $70! I ask the person why and they shrug their shoulders and give no explanation. I asked multiple times why it was so much when the first service was supposed to be part of the purchase of my car. With the same shrug of the shoulders. Finally I had to state I wasn’t paying until I got a better answer at which time the girl decided to look and realized it was the first service and should be free. Really?! I needed to be pushy to get it looked at?! Then at the end she hands me a voucher to take across the street to an unknown gas station, go in and talk with the cashier, who hands me a token for me to get my own car washed! There’s a car wash at the dealership you could’ve really saved me time by just doing it. Or at least taken my car over to the gas station and washed it for me! I thought I paid a premium on a car not just for the car but the whole experience/service. I got better service at the dodge dealership then I had today with you guys. Very disappointing. I dropped the car off at 10am and I didn’t pull out of the gas station car wash until after 1pm! Wasted my whole day for a basic service!
12/1/2021
George P. VERIFIED CUSTOMER
The service provided by Chad was excellent, starting with setting the appointment by providing different time options, once in the office he demonstrated outstanding customer skills. It is very nice to make business with Acura Temecula and their team members like Chad.
11/30/2021
Natalie G. VERIFIED CUSTOMER
Excellent as always! Chad and staff are great!
11/30/2021
Edwin E. VERIFIED CUSTOMER
Chad has always been a respectful and professional guy over the years. Great service.
11/30/2021
Christopher M. VERIFIED CUSTOMER
Chad is great. Most of reason I still take my car there.
11/30/2021
Carol C. VERIFIED CUSTOMER
I'm so satisfied with the help that Roberto has given me. He was very pleasant and helpful.
11/29/2021
Donna S. VERIFIED CUSTOMER
It is always a pleasure working with Robert.
11/28/2021
Shane S. VERIFIED CUSTOMER
Great service again by Chad!
11/27/2021
Thomas S. VERIFIED CUSTOMER
Very helpful answered all my questions.
11/27/2021
Eric B. VERIFIED CUSTOMER
Robert always does a great job. I wouldn't take my vehicle anywhere elese.
11/27/2021
Robert L. VERIFIED CUSTOMER
Great service!
11/25/2021
Stella M. VERIFIED CUSTOMER
Always a pleasure to bring my vehicle in for service. Robert is attentive and listens to my concerns about the vehicle and calls promptly with issues before serving.
11/25/2021
Mariah M. VERIFIED CUSTOMER
Great service, team went above and beyond to take care of my vehicle
11/25/2021
Jorge F. VERIFIED CUSTOMER
Great dealership!
11/25/2021
Gordon G. VERIFIED CUSTOMER
Always a good experience
11/25/2021