I dropped off my car @8am today, promised it ready by 5:30pm with a call to let me know it would be ready, but neither occured. No call to let me kno an update or to let me know it “wasn’t ready”. Arrived at 5:45pm to the surprise that my car wasn’t ready, and the service advisor had already gone home. So lack of communication is the number one issue here. Getting my car today would have made me “completely satisfied with the overall service experience” but that was a total fail. Needed my car to go out of town tomorrow, so now I need to make new arrangements unacceptable!!!
5/19/2021
Guillermo H. VERIFIED CUSTOMER
Personal very friendly and professional.
5/19/2021
Jaime G. VERIFIED CUSTOMER
Robert kept me informed on the status of my car.
5/17/2021
Jonathan G. VERIFIED CUSTOMER
From the moment I arrived and left, the customer service was great. However, the issue for which I brought my vehicle in was not addressed. My rating is directed more towards Acura, not your dealership. If I’m bringing in my vehicle after receiving a letter concerning the issue, it should be resolved. I’m again forced to wait until Acura engineers are able to produce a repair.
5/15/2021
Astrid G. VERIFIED CUSTOMER
Very helpful. Good customer service. Thanks!!
5/15/2021
Bruce R. VERIFIED CUSTOMER
As usual, Robert provided us with extraordinary service. He always pays attention to our specific needs and concerns. He is with question, an exceptional service representative.
5/15/2021
Karen B. VERIFIED CUSTOMER
Robert is amazing. He Explains things very thoroughly and is willing to listen to all my questions. Very easy man to work with. Great service department
5/15/2021
Maria P. VERIFIED CUSTOMER
Great service,
Thank you.
5/15/2021
Alan P. VERIFIED CUSTOMER
Roberto let me know when my car was ready.
5/14/2021
THOMAS H. VERIFIED CUSTOMER
Fair and understanding,Robert was proactive
In looking out for my interest
5/14/2021
Terri S. VERIFIED CUSTOMER
Robert was knowledgeable, friendly and helpful. It made my service visit an easy trip.
5/14/2021
Cynthia B. VERIFIED CUSTOMER
Always so courteous and professional!
5/14/2021
George M. VERIFIED CUSTOMER
Robert was very professional.
5/14/2021
Fleury L. VERIFIED CUSTOMER
Very courteous and professional! Thank you!
5/14/2021
Alison W. VERIFIED CUSTOMER
I was late for my appointment and my service rep was very understanding. I always have felt that DCH has taken my car & my personal situation in mind when caring for my Acura. I am very satisfied.
5/13/2021
Nicole F. VERIFIED CUSTOMER
I like that I’ve seen the same service professionals for some time now. That says something positive about your organization.
5/13/2021
JUDY F. VERIFIED CUSTOMER
Very patient and helpful thanks
5/13/2021
PAUL R. VERIFIED CUSTOMER
Very good service. Thank you.
5/12/2021
Randy J. VERIFIED CUSTOMER
Easy and fast
5/12/2021
Annette R. VERIFIED CUSTOMER
I am very satisfied with the level of service that I receive the moment I call to schedule a scheduled maintenance or in this most recent visit it was for a recall item that needed to be checked out and ultimately replaced. Robert is very customer focused and kept me informed as to the progress and expected turnaround time. I was given a loaner car since the part to repair the recall item needed to be ordered. ***** (5Stars) for Robert and the exceptional service technicians. Thank you for giving me the peace of mind knowing that my car is in top running order.