Jacob did an excellent job providing a quote, answering any questions I had and scheduling my service. He helped me with a loaner vehicle which I really appreciated. He texted me to see if I had any questions once I dropped my car off. The entire experience was great. I took my Lexus specifically to Toyota of Greensburg (a further drive for me) because I trust the organization from my own experience and from people I know that have worked with them in the past. This was my first time getting service from ToG and that trust was reinforced even further with working with Jacob.
12/17/2020
Thomas K. VERIFIED CUSTOMER
Service representative did not inform me when my car was finished with service. My car was outside for over 1/2 hour and still no one came to the waiting area to let me know they were finished with my car. I had to let the service rep know my car had been finished and outside for over 1/2 hr. Then my keys couldn’t be found. So, the actual service to my vehicle was acceptable, but the follow up of getting me out of the dealership and on my way was very poor.
12/17/2020
Kenneth W. VERIFIED CUSTOMER
The repair seemed to take much less time than putting the paperwork together. Seems odd. The hourly rate is also a bit steep.
12/17/2020
Richard B. VERIFIED CUSTOMER
The service at Toyota of Greensburg has always been pretty good. However, Jacob definitely gave us the best customer service ever! We were extremely pleased with his professionalism, knowledge and friendliness.
12/17/2020
Terry M. VERIFIED CUSTOMER
Service was fast and professional
12/17/2020
Chris S. VERIFIED CUSTOMER
Brian handled everything professionally and fast. It was a pleasure working with him maintaining my truck
12/16/2020
Alexandria G. VERIFIED CUSTOMER
Everything was wonderful. I just wish I could of gotten the complementary car wash but unfortunately it had rained earlier in the day so they stated they don’t do the car washes when there is a chance of rain :( otherwise I had a great experience.
12/16/2020
Thomas Z. VERIFIED CUSTOMER
Service was quick
12/16/2020
Jason Y. VERIFIED CUSTOMER
Excellent service
12/16/2020
Daniel L. VERIFIED CUSTOMER
Johnna is amazing at what she does. Handled everything very professionally and made sure everything went smoothly. Highly recommend her expertise and judgment on future needs.
12/16/2020
James D. VERIFIED CUSTOMER
I’m still waiting for my air bags to be installed for warranty. I called TOG 3+ weeks ago and was told that they had to order the parts, I have not heard from them since then. However I keep getting notices from Toyota to make appointment! Service is terrible
12/16/2020
Linda D. VERIFIED CUSTOMER
Good job and thank you.
12/15/2020
Tim L. VERIFIED CUSTOMER
Quite satisfied.
12/15/2020
William C. VERIFIED CUSTOMER
Love Greensburg Toyota! So efficient and honest about what my car needs or doesn’t need!
12/15/2020
Felicia A. VERIFIED CUSTOMER
the oil change price is too high. brian and the manager i think rob, talked to me like i was an idiot. expensive oil or not, the service was no good at all. i can take my car anywhere else or do it myself for wayyyy cheaper. i don’t appreciate how i was spoken to, and showing me a piece of paper to explain why it’s the price it is because it is in a piece of paper does nothing. no discount offer, no apology. i was told because i didn’t get a tire rotation that it was 55 dollars last time, and now because i got a tire rotation without knowing, i wasn’t told, i was charged 72 dollars. i will not be back and i will not be buying from here anymore, i will tell my family and friends the same
12/14/2020
Cristima G. VERIFIED CUSTOMER
Very nice, quick and friendly
12/13/2020
Lindsie Q. VERIFIED CUSTOMER
Johnna was great to work with. She was extremely helpful and made sure that every decision that was made was in my best interest. My car ended up needing more work than we had originally thought it would, and she was happy to get me in a loaner for a day, as well as make all the paperwork a breeze. We’ve always had great experiences working with Toyota of Greensburg and will continue to buy our vehicles from/and get them serviced there!