I have already talked to Kenny Leadd, and Tim Clark about my dissatisfaction. I am currently waiting a reply from Mr. Clark.
10/31/2020
Lila J. VERIFIED CUSTOMER
Good Service
10/30/2020
CORA F. VERIFIED CUSTOMER
Fast considerate service!
10/28/2020
SHIRLEY J. VERIFIED CUSTOMER
Professional, attentive and responsive.
10/27/2020
Donald E. VERIFIED CUSTOMER
Chris Dunn keep me informed and he was very courteous and professional. Thank You
10/26/2020
Caleb C. VERIFIED CUSTOMER
Did not get a fluid top off but otherwise great
10/25/2020
Robert K. VERIFIED CUSTOMER
Always appreciate the friendly staff and attention to detail.
10/23/2020
Marshiek S. VERIFIED CUSTOMER
Service was the worse ever. I had a scheduled appointment at 11:20 on October 20. I decided to call to check the status of my car after 3:00 and was told that a email was sent to my phone asking if it was ok to keep my car overnight because they were unable to get to me. I never received that email. I explained to the service tech that I didn't get the text but it was ok to keep my car so they could find the problem. I was never offered a loaner car. I called the next day around 11:30, was placed on hold and was told again my car was not done yet and might be ready around 12:30ish. At this point I'm pissed and very unsatisfied with the service. My shock on the car was replaced finally but service was horrible. Will not visit that location again.
10/23/2020
Eugene B. VERIFIED CUSTOMER
Service was great
10/22/2020
Lon W. VERIFIED CUSTOMER
I'm satisfied with this visit, but there shouldn't have been a visit. Due to improper work done on my previous appointment, I had to bring it back. I'm not pleased that to bring it back, I had to take off work and have my wife follow me with our other vehicle.
10/22/2020
James B. VERIFIED CUSTOMER
Satisfied!
10/22/2020
Emily L. VERIFIED CUSTOMER
Rob C. was GREAT through the entire process. He kept me very informed, was professional and very kind from start to end!! Would definitely recommend anyone bring their Nissan in!!
10/22/2020
Reba D. VERIFIED CUSTOMER
I came in to address tire pressure lights. Once Terall Russell, service advisor and I discussed the issue he immediately added air to all four tires. Unfortunately by the time he placed the air hose back on the rack the driver's front tire gad lost some pressure. Terall checked my vehicle in for further inspection. After inspection by the service tech it was determined there was a valve stem issue. It was replaced and no fees as a courtesy. I purchased my vehicle on November 30, 2019. This was my second time for service due to the VIVID pandemic... Terall has provided me excellent service.
10/21/2020
Philip C. VERIFIED CUSTOMER
Great job by a dedicated service team Thanks!
10/17/2020
Laron S. VERIFIED CUSTOMER
My service advisor Chris is always very helpful and attentive to my needs.
10/17/2020
Diane D. VERIFIED CUSTOMER
The service rep that helped me check in was excellent. He met me at my vehicle and he went above and beyond when he didn’t have to. He has been the best rep to help me thus far since getting vehicle serviced at Nissan.
10/16/2020
Alfred G. VERIFIED CUSTOMER
Friendly professional efficient service at a very reasonable price. And they even washed my car and relplaced my lost valve stem cap without me asking. It’s the little things that push this service department over the top for me
10/16/2020
Simone T. VERIFIED CUSTOMER
Don't know where to start I have had nothing but great things to say about my experience with auffenberg nissan. From the receptionist, to my service advisor, to check out. They found my service plan where I didnt have to pay for a oil change and tire rotation. I bought at another Nissan dealer in Illinois. Have gotten 2 other oil changes and was charged. We bought new so why am I paying for service already. Its only 9 months old. Thank you again to the service team. Especially my advisor that took the time to look it my account.