We are very pleased with our service provided. We Have gotten excellent service every time we have used Auffenberg Nissan. Thank you
10/7/2020
HENRY K. VERIFIED CUSTOMER
Great service. Thanks Rob and the crew for taking me
10/7/2020
James B. VERIFIED CUSTOMER
Good job, by people who care! Thank you
10/6/2020
Nicole P. VERIFIED CUSTOMER
The person at the desk was very friendly and helpful. The service was completed in good time.
10/5/2020
Raymond C. VERIFIED CUSTOMER
Excellent service !
10/4/2020
Erica E. VERIFIED CUSTOMER
They treated Rufio (my cars name lol) with the utmost care and I really appreciate it. Great and friendly staff and I didn’t have to wait too long for my service to be completed. Thanks again Nissan!
10/3/2020
Charles B. VERIFIED CUSTOMER
Rob, and Mike did an outstanding job. They give me great customer service. Hats off to them.
10/3/2020
Dayman W. VERIFIED CUSTOMER
Very impressed
10/3/2020
Keith E. VERIFIED CUSTOMER
Did not actually complete the alignment properly, tried to make excuses up about the truck why it couldn't be done. Truck is still under warranty, if there is an issue in making the alignment Nissan should have covered it. Not to worry green Nissan says they will take care of it free of charge for me to clearly they would like my business.
10/2/2020
Sylrena L. VERIFIED CUSTOMER
My experience today at Auffenberg Nissan O’Fallon IL, was beyond satisfaction. Tarell took the extra mile to reinsure, I left with an over all great experience and smile. During these trying times we need more great people like Tarell, someone who truly cares about making a difference in someone’s day. Thanks again for the amazing customer service.
10/2/2020
James F. VERIFIED CUSTOMER
They met my expectations
10/2/2020
Lavette T. VERIFIED CUSTOMER
Brittin provided me with excellent service.
10/2/2020
Sherry L. VERIFIED CUSTOMER
They always get me in and out quickly!
10/1/2020
Stefan W. VERIFIED CUSTOMER
The owner of two Nissans purchased from Auffenberg, I was surprised to find out that my covered oil/filter and tire rotation had expired. No worries, since I was there talking to Brittin, I indicated to proceed as I will now pay for the service. I did mention to Brittin that I had received a flyer on maintenance services and discounts. He did not respond that I could possibly use the discount on my service, but did not worry about it since I did not actually have the flyer. Most customer service reps would check with their Service Manager to see if they would override the requirement for a physical flyer. Instead he just gave me a quote for tires. I was in the market for a new Nissan SUV for my wife and spoke to Alex, but now......thank you very much.
10/1/2020
James W. VERIFIED CUSTOMER
Car look like it is doing the same thing after service.
10/1/2020
Melissa E. VERIFIED CUSTOMER
After a few years bringing my car in for servicing, the last two visits have finally been ones where I felt a sincere relationship/exchange. Rob C helped me out of a tough weekend and worked with me as one caring human being to another, and I’ve also worked with Terrell(sp?). I had missed that feeling of sincerity I was accustomed to at my Oklahoma dealership - I don’t know what’s changed at your location, but it makes a world of difference to me - thank you!
10/1/2020
Ashley B. VERIFIED CUSTOMER
Everyone is great there!
10/1/2020
Michael D. VERIFIED CUSTOMER
Very accommodating and quick to replace lost key! Was upsetting to lose keys, was nice to experience people who cared. Thanks