Your scheduling system is not good. I had to explain to the service representative everything that I put in my scheduled appointment that I made online.
When I call to follow up with the progress of the service, I have to give my details to the person who answers the phone, then again to the person that I'm transferred to.
I am generally disappointed every time I use your service garage, but you're the only NISSAN service in the region to I just put up with it.
9/30/2020
Durel W. VERIFIED CUSTOMER
Thank you for all of your help today.
9/30/2020
April S. VERIFIED CUSTOMER
Job well done
9/29/2020
Tyrone H. VERIFIED CUSTOMER
The person at the service desk that dealt with me made my experience an enjoyable onw
9/28/2020
Karen C. VERIFIED CUSTOMER
Not cleaning vehicle. Not sure if loaner available or was rental before loaner covered. Better than last time, two weeka ago. They said no loaners given anymore, then it was. At least repair was covered
9/27/2020
Judy G. VERIFIED CUSTOMER
It was really nice to have both phone and text contacts by service staff that explained the repairs. The service manager who talked to me was very courteous and helpful, patiently answering my many questions. Thanks!
9/27/2020
Charlene N. VERIFIED CUSTOMER
Rob was Awesome ??, very Nice. Great Team ????. I am very please with the service's. Thanks so much
9/26/2020
Zenobia S. VERIFIED CUSTOMER
Friendly good results, good job.
9/26/2020
KENNETH G. VERIFIED CUSTOMER
I was lied to and told a tire rotation was done and it was signed off as being done and wasnt. Rob the service manager confirmed this. I have lost faith in your service there. I call it out right fraud.
9/26/2020
Diane J. VERIFIED CUSTOMER
Very polite, and fast????
9/26/2020
Dock W. VERIFIED CUSTOMER
Your service team is awesome, 2years ago i was displeased but one person on your team convinced me to return (Tarrell Russell) and I see a great improvement, in all the stuff members in the automotive area, I don't know what changes you made besides staff but I'm pleased.
9/26/2020
Linda E. VERIFIED CUSTOMER
Wonderful staff very professional. Auto Butler does a great job
9/25/2020
Cindy R. VERIFIED CUSTOMER
Job well done!!
9/25/2020
Rubye R. VERIFIED CUSTOMER
Informed of every step (via Text) including the Phone calls were comforting.
9/24/2020
Nong L. VERIFIED CUSTOMER
My service advisor Rob was very nice and friendly, very professional.