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Real Reviews from VERIFIED CUSTOMERS
AYAWA H. VERIFIED CUSTOMER
Like my service
7/31/2020
BETHANY S. VERIFIED CUSTOMER
Communication was fabulous. No complaints
7/31/2020
Dana P. VERIFIED CUSTOMER
Did not receive loaner as stated and tires are not set to correct pressure after rotation as stated in vehicle report.
7/31/2020
Brandon M. VERIFIED CUSTOMER
Rob was great! Took good care of my needs
7/31/2020
Octavius M. VERIFIED CUSTOMER
Definitely was treated well and received prompt service
7/31/2020
Erica C. VERIFIED CUSTOMER
Excellent and courteous staff!
7/31/2020
Jim L. VERIFIED CUSTOMER
Great job
7/30/2020
Judy R. VERIFIED CUSTOMER
I know for a fact they stated my tires were rotated and they weren’t. I marked them just to see and no they were not. I called the manager and he wanted me to bring the vehicle back and time wise it wasn’t good for me too. I hope they changed my air filter but who knows. How do you trust what they do at all. Very disappointed.
7/30/2020
Diego G. VERIFIED CUSTOMER
Excellent service.
7/30/2020
Schandalette L. VERIFIED CUSTOMER
I really enjoyed my experience. The service advisor was polite and professional. I was pleasantly surprised when the advisor told me the tires I bought would be $200 less than originally quoted. I would definitely recommend Auffenberg Nissan to my friends and family.
7/29/2020
Jennie R. VERIFIED CUSTOMER
An hour and a half recall service was in reality a three hour wait. Otherwise, good service.
7/29/2020
Nikki S. VERIFIED CUSTOMER
Great customer service from beginning to end!
7/29/2020
Valerie J. VERIFIED CUSTOMER
You all finished my checking in the middle of The Young and the Restless????. Nothing else to complain about
7/29/2020
Joan R. VERIFIED CUSTOMER
I tried to pay my bill by phone, was transferred to 6 different people and was still unable to pay over the phone. I was told I could copy my license, my card and sign my name on a blank piece of paper, email to the office and at that time I could submit payment. I had to cancel my appointments, have a friend drive me the faculty so I could pay for the diagnostic bill. When I gave up my card for payment, I was not required to show any form of ID. Very confused as to the so called “security precautions” that was to be in place.
7/29/2020
Edward D. VERIFIED CUSTOMER
It was overall a very good experience. Tarrel was a pleasure to work with.
7/29/2020
Charles T. VERIFIED CUSTOMER
Great serbmvice
7/29/2020
Sheila F. VERIFIED CUSTOMER
Looking forward to your survey thanks
7/29/2020
LAVORGIA D. VERIFIED CUSTOMER
Auffenberg Nissan of O’FALLON has the best service department ever
7/29/2020
LARRY L. VERIFIED CUSTOMER
Service Advisor was great
7/28/2020
Paige W. VERIFIED CUSTOMER
Quick and easy
7/28/2020