They turned it around faster than I expected so good job by the service team.
7/4/2020
Kameka P. VERIFIED CUSTOMER
Chris ( the young man) that checked me in was very polite and personable.
7/4/2020
Julie K. VERIFIED CUSTOMER
When I made the appointment for the recall, they checked to make sure they had the part in stock and I was told it would take about 3 hours. After 5 hours I called, was transferred twice and after 20 minutes was told something about a bolt being hard to get off or some such, but they were working on it and would call me back. An hour later they called to say it wasn’t ready and they’d work on it as soon as they came in the next morning and it should be ready by 9:30. At 10:36 I finally got a call saying it was ready.
7/3/2020
Pat M. VERIFIED CUSTOMER
Was totally pleased with a gentleman that check to me in he was a breath of fresh air fantastic smile great personality.
Always satisfied with your staff very professional and workmanship is also very professional.
7/3/2020
Kim P. VERIFIED CUSTOMER
They repaired my wife’s car with her oxygen sensor and she didn’t even put 20 miles on it and another one went out they covered the first one they said the second one is the warranty would only cover half of it the car only has 34,000 miles on it they want $500 to replace one oxygen sensor we will never be back there again and I will tell all my friends
7/2/2020
Robert N. VERIFIED CUSTOMER
Chris did a very nice job with checking me in and letting me know what needed PM. And he kept me informed by calling me during the day to let me know of progress.
7/2/2020
Paula P. VERIFIED CUSTOMER
Rob is always so helpful and professional. We know we’re in good hands with him!!!
7/2/2020
Douglas L. VERIFIED CUSTOMER
The windshield wiper reservoir was empty. No one said anything. Y to he filter was not checked or at least other times I have been asked about it. Terrell was extremely nice and professional. I know it is a busy service but the techs should include these things each time
7/1/2020
Jean W. VERIFIED CUSTOMER
On time, friendly,All-around helpful
6/30/2020
Catherine S. VERIFIED CUSTOMER
Excellent service as usual. Thanks!
6/30/2020
Nikki C. VERIFIED CUSTOMER
Professional and prompt service
6/30/2020
Michael W. VERIFIED CUSTOMER
I’ve been an Auffenberg Nissan customer for 20 years. I usually work with Rob Courtial in your Service department. I’ve bought vehicles there, and so has my son and daughter-in-law. I usually work with Rob Courtial in your Service department, and he is the BEST. And the other service reps I’ve worked with there have always been great. Keep it up. ... Please & Thanks ... MAW
6/28/2020
Rodrick H. VERIFIED CUSTOMER
The staff was very kind and helpful. They practiced safety in the admits of the pandemic
6/27/2020
Sharon B. VERIFIED CUSTOMER
Great customer service, please keep it up.
6/27/2020
LOIS L. VERIFIED CUSTOMER
Ok with the job. I live in Glen Carbon so the inconvience to me is finding someone to get me and either spend time there locally or have to drive back and forth to take me home.
6/26/2020
James D. VERIFIED CUSTOMER
Excellent service
6/26/2020
GREGORY B. VERIFIED CUSTOMER
Great job fast and knowledgeable
6/26/2020
TAMMY T. VERIFIED CUSTOMER
I was satisfied. One question or concern...why is there $158 charge just to look at the vehicle? I haven't had that before.
6/25/2020
Geraldeane S. VERIFIED CUSTOMER
I got a car wash so that completed my experience plus my oil change and tire rotation.
6/25/2020
Matthew K. VERIFIED CUSTOMER
The entire service department was friendly and wearing mask for our safety. They took took care of all the issues with staying on budget.