I was driving on the highway 2 days after my oil change and a metal plate came loose in the undercarriage of my motor. It was scraping the highway surface and I called the service department and was asked exactly what part dropped. I told the service representative that I was not a mechanic and I was going to bring the car in. The metal piece was understandably torn up and the service department secured it to the bottom of my car with zip ties. I am suspicious that this happened 2 days after my oil change.
1/10/2020
JAMES H. VERIFIED CUSTOMER
Robert was excellent and took excellent care of me and my car. Plus he was very friendly and helpful. I couldn't,ask for better service.
1/10/2020
Marie V. VERIFIED CUSTOMER
Kyle was outstanding! So helpful and greeted me with a smile!
My car runs fine but has a small rattle that it didn’t have before. Hopefully it will go away. It’s hard to make time to come back and get it checked.
1/10/2020
Carol M. VERIFIED CUSTOMER
Recommendations were made for needed
Services but not pushed. I agreed to
Those services and they were done in time
Frame they stated. Rep was very helpful.
1/10/2020
William B. VERIFIED CUSTOMER
great customer service
1/10/2020
Lori R. VERIFIED CUSTOMER
I feel like they are always trying to sell me something extra. I came in because my key fobs are intermittently not working, and he tried to sell me battery corrosion cleaning....totally unrelated to my issue. This is just an example...happens any time I bring my car in. ‘After-market’ batteries was supposedly the issue with my key fobs...something not even mentioned in the owners manual. It says nothing about getting special batteries...only to use CR 2032. Just very frustrating.
1/10/2020
Stephen L. VERIFIED CUSTOMER
Job well done
1/10/2020
MIKE M. VERIFIED CUSTOMER
Rob was very helpful in my repair process
1/9/2020
BILLY B. VERIFIED CUSTOMER
Not at this time.
1/9/2020
Gena M. VERIFIED CUSTOMER
I experienced friendly employees and thorough service.
1/9/2020
Ayawa H. VERIFIED CUSTOMER
Even though the first person to help me literally told me there was no way je could help and was very dismissive of the fact that I needed my car back the same day. I then asked foe Rob and he helped me so much and he went out of his way to talk to me with respect. He is so nice and this is not the first time that he went out of his way to make me feel at ease. He is 1000 % about the clients and I really appreciate him.
Thanns.
Julie
1/8/2020
Joyce S. VERIFIED CUSTOMER
I just picked the car up today a few hours ago so I’m still in the process of checking it out but my service experience was good and the staff was very polite and helpful
1/8/2020
Lynn H. VERIFIED CUSTOMER
Price
1/8/2020
Kenneth P. VERIFIED CUSTOMER
Auffenberg Nissan has always taken great care of me and my husband! Both in service and when purchasing a vehicle! Will always be back for both!
1/8/2020
DELISA J. VERIFIED CUSTOMER
Chris was nice! great service!
1/7/2020
Audrey T. VERIFIED CUSTOMER
The service has always been excellent. If I’m told it will be a one hour wait, that’s what it is, a one hour wait. They even washed my car!!!
1/7/2020
Elinor N. VERIFIED CUSTOMER
Great job@
1/7/2020
KEVIN D. VERIFIED CUSTOMER
Disappointed with the window strip issue on a 2020 Altima.
1/7/2020
Ashley R. VERIFIED CUSTOMER
I will never buy a Nissan again. The diagnostics test I paid $160.00 for consisted of puppy my dipstick and then telling me that my issue wasn’t covered by the $2000 warranty I paid for. I didn’t receive a reason why, even though the parts are supposed to be covered by said warranty. This place was I professional and not only will they never have me as a customer I will be sharing my experience with any and everyone I know.
1/5/2020
Rachel B. VERIFIED CUSTOMER
Robert was very helpful and the services performed were thorough and well done.