Very efficient! Met the service writer on arrival. They found a problem I was not aware of, and fixed it in less than the estimated time.
12/14/2019
Denise C. VERIFIED CUSTOMER
Kyle was professional and kept me updated when my vehicle was done.
12/14/2019
Rommel B. VERIFIED CUSTOMER
Did not recieved any copy or paperwork that was done in my truck. I called and they told me they will email me a copy but never recieved such thing! Very very disappointed!!!
12/14/2019
Sabrina S. VERIFIED CUSTOMER
Technician was extremely nice and took the time to explain everything
12/14/2019
BRUCE M. VERIFIED CUSTOMER
Thanks to Kyle for his assistance. Car was finished promptly.
12/14/2019
MICHAEL P. VERIFIED CUSTOMER
The mechanic did a great job
12/13/2019
Lylia H. VERIFIED CUSTOMER
Great job and luved not having to Waite long thank you
12/13/2019
Kathleen C. VERIFIED CUSTOMER
Always excellent and friendly service
12/13/2019
Robert M. VERIFIED CUSTOMER
A phone call is not needed. I would give tips on how to improve the experience, but get the feeling they would not want to listen and then change anything. Their custome "holding pen" was not impressive. The coffee pots were empty, there were only uncomfortable stool, they did not have a newspaper to read, it was packed and congested,..it just was not customer friendly. Call Dorschel Nissan in Rochester to find out how to make customers happy and want to come back. I had a $10 coupon and the receipt does not show it that $10 was taken off. I love our Nissan , but there was no encouragement to continue to buy Nissan. It would have been nice to have a salesman introduce themselves and tell me about the newest features of the Murano. The "greeter" at the door hardly ever spoke to anyone ...It just seemed like a lot of staff were around there, but not helping customers, personally.
12/12/2019
Rebecca T. VERIFIED CUSTOMER
Everything went just great from the oil change to the recall item that was fixed
12/12/2019
Victor W. VERIFIED CUSTOMER
Bob was outstanding in his counseling regarding tires and going over the multipoint inspection.
12/12/2019
Delbert S. VERIFIED CUSTOMER
Very professional, and fast
12/12/2019
Gerard C. VERIFIED CUSTOMER
Rob in customer service is awesome. Got me in and got me fixed up!
12/12/2019
Fredrick H. VERIFIED CUSTOMER
I don't tend to comment or review products or services immediately after completion. Who knows how successful a repair is until the car has been driven s fair number of miles. What I can attest to is the service members who I was in direct contact with. They were very nice and very professional.
12/12/2019
Donald M. VERIFIED CUSTOMER
Service takes to long.
12/11/2019
CAITLIN N. VERIFIED CUSTOMER
The guys are always prompt, friendly, and explain everything that’s going on with my car. Always satisfied.
12/11/2019
Suzanne B. VERIFIED CUSTOMER
THEY WAS VERY QUICK AND ALLOWED ME TO GET A SECOND APPOINTMENT THE SAME DAY
12/11/2019
Gertrude P. VERIFIED CUSTOMER
I’ve always trusted the members of the service team. And Rob particularly. He takes care of my car like it’s his own and provides the most prudent recommendations.
Service was timely.
12/11/2019
Donald H. VERIFIED CUSTOMER
Great people to deal with, good job on the the Auto Butler. Thanks