I had a 1:00 appointment, and arrived early, 12:35. The dealership had a chili **** off, and instead of taking care of customers, it seemed their focus was on taking part in their chili **** off, rather than their scheduled appointments. Some customers in the waiting area were offered chili, while others were not, which was unprofessional and gave an impression they were profiling certain customers. My routine oil change and tire rotation was FINALLY completed at 2:45. This business ethic should not be tolerated! As a loyal Nissan customer I am losing faith in Nissan’s service. Please take the time to reiterate to your staff, customers’ time is important, and performing “exceptional” service is what customers expect.
11/16/2019
Ronell B. VERIFIED CUSTOMER
Auffenberg did a great job!
11/15/2019
Bonnie P. VERIFIED CUSTOMER
Did a great job of getting the work done in a very timely manner.
11/15/2019
Connie H. VERIFIED CUSTOMER
Car looks great after Auto Butler
11/15/2019
JENNA R. VERIFIED CUSTOMER
Polite service staff
11/14/2019
Michelle A. VERIFIED CUSTOMER
Kyle was awesome
11/14/2019
Bernadette T. VERIFIED CUSTOMER
i appreciation you guys getting me in! Thanks ????
11/14/2019
Larry S. VERIFIED CUSTOMER
Poor quality workmanship.
11/14/2019
REBECCA B. VERIFIED CUSTOMER
Chris was amazing and very helpful. He offered me the services needed and available and didn’t pressure me to do anything.
11/14/2019
Cassandra C. VERIFIED CUSTOMER
I have a flight to catch in the service person got me in and out thank you for great customer service!
11/14/2019
Bernard G. VERIFIED CUSTOMER
I thank the service department for fitting me in. Was late for appointment was still seen and did not have to wait very long.
11/13/2019
Daniel F. VERIFIED CUSTOMER
Excellent service
11/13/2019
ERSKIN G. VERIFIED CUSTOMER
I always receive good service!!!
Thank you much
11/13/2019
Carmen M. VERIFIED CUSTOMER
Kyle was wonderful and took great care of me
11/12/2019
UNGELA M. VERIFIED CUSTOMER
Rob C. was delightful. Thank you team Auffenberg Nissan! ????????
11/12/2019
JENNIFER M. VERIFIED CUSTOMER
Good service
11/12/2019
Marshiek S. VERIFIED CUSTOMER
Had a scheduled appointment at 11:20. I arrived at 11:00. Didn't leave until 12:55. To long for a oil change. Will start going to Valvoline.