All work was done quickly and completely. I like the text message contact with service rep to keep me up to date.
8/23/2019
Austin R. VERIFIED CUSTOMER
I purchased my used vehicle from Auffenberg. The day I took it off the lot it overheated and needed another week to be taken care of. It then had an oil leak that took about a month to be fixed. After that, once it got warm, I noticed the AC was not working. I took it in and paid for the coolant to be flushed and recharged. That fixed it for a few days. I then took it back for a second look and they ordered a part. A couple weeks later I was informed the part came. When I dropped it off they took things apart and then notified me they got the wrong part. It was then fixed 5 days later and I still was charged more. I've had the car for 8 months and have had to take it in and be without my car 6 times.
8/22/2019
Yvonne P. VERIFIED CUSTOMER
I am very satisfied with the service with Nissan has always Rob is a good when a contact for my vehicle he has always helped me in the past and in the present thanks Nissan
8/21/2019
Ira L. VERIFIED CUSTOMER
We've been coming to Nissan since 2003 and have never been dissatisfied with how we've been treated. Always had wonderful service in every way. Ann Lilly
8/21/2019
Lynn H. VERIFIED CUSTOMER
Took care of my concerns
8/21/2019
DONALD B. VERIFIED CUSTOMER
Nice job Cris, thank you
8/20/2019
Troy S. VERIFIED CUSTOMER
Great communication with Chris. As always. Thank you.
Shannon ****
8/20/2019
Bobby G. VERIFIED CUSTOMER
The service was excellent!
8/20/2019
Thomas M. VERIFIED CUSTOMER
Awesome from check in (Kyle)to check
to check out (also Kyle). Kyle gave me a estimated time and it was very,
Very close. NO issues here.
8/20/2019
Barry T. VERIFIED CUSTOMER
I recently had my Nissan Titan Truck serviced at your dealership. First Mark Chapman who lives in Highland near me and works for Auffenberg always goes above and beyond the call of duty by offering to drive my Titan into work and deliver it to the service department for us. At the end of his long day, he drives my truck back to my house. This is a great service and we really appreciate Mark. Also, your excellent communication and service. I am kept informed with recalls, parts and expected costs before repairs are made. You have great people and I will recommend Auffenberg to my friends and family. Thank you and keep up the great work. Sincerely, Barry T
8/17/2019
Rebecca T. VERIFIED CUSTOMER
Car looks good after the Auto Butler service
8/17/2019
Ann L. VERIFIED CUSTOMER
Staff very helpful and informative.
8/17/2019
Glenn D. VERIFIED CUSTOMER
None
8/17/2019
Renee M. VERIFIED CUSTOMER
I appreciated the staff effort to expedite my repairs so that I could be on time for my appointment. However, I was bothered that the cost of repairing the rear brakes was almost double the quoted amount. I have nothing to compare the cost to. So I've paid it, and my brakes are fixed. We'll just leave it at that. Thank you. Renee M
8/17/2019
Harriett Z. VERIFIED CUSTOMER
Thank you for the very professional service
8/17/2019
Sandra H. VERIFIED CUSTOMER
Staff friendly, knowledgeable and considerate of my time even though I scheduled appointment at the last minute. Chris Dunn explained to me what would happen during the service visit. In and out within an hour
8/17/2019
Judith R. VERIFIED CUSTOMER
Helpful
8/16/2019
Pam W. VERIFIED CUSTOMER
Great experience, service tech was very friendly and efficient and answered all my questions and concerns.
8/16/2019
Linda C. VERIFIED CUSTOMER
Auto Butler did the very best job on my car this time. I have not always been satisfied with them. Chris did an excellent job greeting me and making sure I was satisfied.