Very thorough diagnostics and great customer service.
4/30/2019
Sharvon D. VERIFIED CUSTOMER
They broke off all 4 of my tire light valve stems.
4/30/2019
Robyn B. VERIFIED CUSTOMER
Car was fixed and warranty honored. Thank you
4/28/2019
Eduardo O. VERIFIED CUSTOMER
The mechanic left oil in my van and all over worst experience ever
4/28/2019
Bradley H. VERIFIED CUSTOMER
My husband dropped my car off for a 130 scheduled appointment to have the oil changed and tires rotated. He did ask that during the inspection if they could look out for a rattle in the rear somewhere. The service advisor gave him flack about the tire rotation as my service contract only covers so many times a year. However, I purchased these new tires from Auffenberg Nissan and was told I could have them rotated anytime I liked. He also grumbled about the request of looking for the rattle. Didn’t want anything fixed or time spent looking just asked if they could keep an eye out while doing what they needed to do anyway. We got back to the service department at 445 only to be told my car wasn’t ready. I get that things happen and people get sick but why was I not informed of a delay or a problem? One of the other service advisors said he’ll get it in right now and it will be done in 15 minutes. Was the proper inspection even done? It seems that there is always something when I have service done there. Pressured to get additional services... if it wasn’t for the service contract that covers my oil changes and tire rotations I would take my car elsewhere as I do for all other services that my car needs.
4/27/2019
Alice B. VERIFIED CUSTOMER
I couldn’t ask for better service
The car looks like I just drove it off the show room floor
Thank you
4/27/2019
Emalou B. VERIFIED CUSTOMER
Everything was fine.
4/27/2019
Ron E. VERIFIED CUSTOMER
CVT problems, Car just went out of warranty 12k miles ago now the CVT is no longer working, This is a well known issue dating back almost a decade. 2013 Sentra’s seem to have big issues regarding this problem
4/27/2019
April R. VERIFIED CUSTOMER
Everything was great! Thanks!
4/27/2019
Ian W. VERIFIED CUSTOMER
The staff was extremely helpful as always. Keep up the great work
4/27/2019
Sandra H. VERIFIED CUSTOMER
Service was completed in a timely and professional manner.
4/26/2019
SUSAN C. VERIFIED CUSTOMER
I trust Robert Courting to keep my car and my family safe. He never tries to sell me a service unless he believes it is needed at that time. I've been working with Robert since I purchased my 2011 Nissan Murano. I always feel confident when I pick up my car that all is good. SUSAN C
4/26/2019
Jerry C. VERIFIED CUSTOMER
Excellent service and communication
4/26/2019
Ira L. VERIFIED CUSTOMER
As always....we so appreciate the kindness and courteous treatment we get at the Nissan garage in O'Fallon. I don't go to some unknown car garage to try to get things done cheaper. It's more important to me to feel that my problems are well taken care of. Rob Courtial is the person that takes care of us most times. We feel he is a friend now that welcomes us and does for us the things that really need to be done. Ann Lilly
4/25/2019
MICHAEL H. VERIFIED CUSTOMER
I had to wait for my car while autobutler was done oil change tire rotation fixing a recall all done in 3 hrs because they knew I was waiting I’m very grateful for their speed and care
4/25/2019
Christopher M. VERIFIED CUSTOMER
Great help with the car services.
4/25/2019
TOMMY W. VERIFIED CUSTOMER
Kyle was very helpful and very nice to me assured me he would take good care of my car and did not have to be concerned abou5 anything. Thank you so much,I will be a constant custmer,Thanks so mych.
4/24/2019
Robert T. VERIFIED CUSTOMER
My car drives worst with new tires. The old tires road better at all speeds. The new tires shake my car. I'm taking my car back in the morning cause I feel unsafe driving it in the condition it's in.