I usually avoid going to dealers for service because of past experiences. But I was pleasantly surprised today when the charges for oil change were less than what I thought. In fact, I was able to get both the oil change and tire rotation for less than I expected to pay for just the oil change. Staff were very courteous and timely. The car wash was a bonus! I felt well taken care of and will be back.
4/23/2019
Brenda F. VERIFIED CUSTOMER
I came in for simple air conditioner service and
Was quoted $1900+ of extra. Will NEVER COME BACK!!
And NEVER recommend you.
4/23/2019
John K. VERIFIED CUSTOMER
Please send it to me at
4/23/2019
Alan K. VERIFIED CUSTOMER
It was great!!!
4/23/2019
Gloria S. VERIFIED CUSTOMER
Great service
4/22/2019
Pat M. VERIFIED CUSTOMER
Ricky checked me in Saturday morning very professional the man who knew exactly what he was doing I had a great experience from the minute I walked in the door until I left he even gave me good suggestions very pleased
4/22/2019
Todd N. VERIFIED CUSTOMER
I asked for an oil change and tire rotation because I have that as my maintenance plan. The tires were not rotated. I know this because the tire pressure levels inside were the same and did not change.
4/22/2019
Celia C. VERIFIED CUSTOMER
Chris did a great job at drop off and pickup
4/21/2019
MATTHEW G. VERIFIED CUSTOMER
Awesome service. Took care of everything I needed done in a timely manner. Keep up the great work.!
4/20/2019
Sharon B. VERIFIED CUSTOMER
Took my car to Nissan in O'fallon to see why air was coming out of my rear tire on passenger side and they said the tire was fine didn't see a nail or anything they told me it was the sensor stem on the rim I took it to rent and roll cause the stem was cheaper on Saturday and they said a nail was in it so they wouldn't fix it cause they said it was the nail not the sensor. So I'm very unhappy about that I don't know if it was a new mechanic but the person should have seen the nail. One thing for sure I didn't get that nail afterwards it was there when I took to you guys on 4-17-19.
4/20/2019
LORETTA G. VERIFIED CUSTOMER
They were very courteous
4/20/2019
Roland W. VERIFIED CUSTOMER
I was very pleased with my service and I'm looking forward to the survey.
4/20/2019
TAMMY D. VERIFIED CUSTOMER
Chris was very polite and made the service go smoothly and prompt.
4/20/2019
KELLY G. VERIFIED CUSTOMER
Robert courtial took care of all the concerns I had about my car quickly and with the ease of experience. Thanks so much!!
4/20/2019
Angela R. VERIFIED CUSTOMER
Was told car failed coolant fluid quality/$144.95). Took it to another mechanic today that we use because planning a road trip next weekend, and was told coolant is good, nothing needed now. Owners manual also states this shouldn’t need to be done until 84 months or 105,000 miles either. Just curious why I was told my car dialed for that. Tread amount left on brake pads wasn’t written in either on my multi-point inspection. I was just told by our other mechanic that I have 40% left on front and 25% left on back.
4/19/2019
ELIZABETH H. VERIFIED CUSTOMER
I always receive excellent service at Auffenberg Nissan.
4/19/2019
ART H. VERIFIED CUSTOMER
We had maybe a little miscommunication or misunderstanding but we’re able to get it to work out just fine. I think Chris made an effort to get things back how we expected and it worked out very well.
Thanks
4/19/2019
VICTORIA C. VERIFIED CUSTOMER
Thanks for getting me out in time, I wasn't late for work.
4/19/2019
Lauren P. VERIFIED CUSTOMER
Nice people and quick service!
4/19/2019
Jason P. VERIFIED CUSTOMER
This was a great experience and my service advisor did a fantastic job! We will definitely be back!