Love the new building. It’s was wonderful just admiring the view. Thank you for getting your employees out of the weather of the garage. It shows Auffenburg was listening. Now could you please tell DCFS to build us a new building in the East St. Louis office? Lol
Good job Auffenburg!
7/15/2022
JOHN K. VERIFIED CUSTOMER
A very good service experience!
7/15/2022
Karen M. VERIFIED CUSTOMER
My vehicle was ready as promised and the time I was informed of. I have been satisfied with my service at Auffenberg since the purchase of my vehicle.
7/15/2022
Baron R. VERIFIED CUSTOMER
Efficient
7/15/2022
SIEGLINDE C. VERIFIED CUSTOMER
Great service from Dakota.
7/14/2022
GARY J. VERIFIED CUSTOMER
It went perfect
7/14/2022
George F. VERIFIED CUSTOMER
Friendly staff
7/14/2022
SHAWNA H. VERIFIED CUSTOMER
I think I shouldn't of had to pay a hundred dollars for my service when I've only had the car 2 weaks and I have a warranty on the car haven't even made the first car payment
7/14/2022
Melvin K. VERIFIED CUSTOMER
There are several things that happened in my experience makes me dissatisfied and distrustful of your organization. First I was told there was a $100 diagnostic fee for each item I wanted looked at for my service appointment. Then I was called and told a further diagnostic smoke test was needed at an additional $200. I was sent a text message from your service department asking me if I had any concerns. For which I described these things as a big concern. No response back. I received another text telling me my car was ready for pickup. I texted back asking for a total. Again no response. We ended just picking up the vehicle with no work completed and $100 less in our pocket. We will call this a “once in a lifetime” service visit. I’m not sure why you send texts and ask for responses when clearly you are disconnected to the customer.
7/13/2022
Rita G. VERIFIED CUSTOMER
Great.
7/12/2022
Mary D. VERIFIED CUSTOMER
Everybody was very informative and respectful
Thank you
7/12/2022
Madison O. VERIFIED CUSTOMER
Service manager was very rude over the phone.
7/12/2022
Sheila M. VERIFIED CUSTOMER
I paid for the AC to have a tune up and nothing but hot air is coming out.
7/10/2022
MITCHELL A. VERIFIED CUSTOMER
8 hours for not an 8 hour job. Customer service tried to explain only because I asked. Not apologetic at all. You broke my caliper bolt, and then charged me for the cost of the replacement bolt package, in addition to a 25 dollar misc fee (which was explained that is on every ticket). If a $25 misc fee is on every ticket to cover lube and fluids, but you break a caliper bolt that’s $13, wouldn’t you apply that to your “misc” fee? When I checked my rotors, 3 out of the 5 lug nuts were loose enough for me to in screw with my fingers on the tire that they worked on. When I brought it to their attention, it was fixed. What if I were to drive away not knowing? What sort of professionalism is this? Not impressed!
7/10/2022
Cynthia M. VERIFIED CUSTOMER
My car had a lot of white specks where it appears that the ceramic coating was not completely wiped off. Auto Butler Service had my car looking much better.
7/10/2022
Marilyn V. VERIFIED CUSTOMER
Great service. Service advisor was polite and professional.
7/9/2022
Shelly C. VERIFIED CUSTOMER
Gray professional and friendly service as always.
Thank you.
7/9/2022
Brenda K. VERIFIED CUSTOMER
Didn't solve problem same noise and ac still getting warm at stop lights gets colder with speed and max air is hot and shuts off noise is louder with acceleration and slowing down
7/8/2022
Ladonna C. VERIFIED CUSTOMER
The representative Dakota was very courteous and professional.
7/8/2022
Autumn M. VERIFIED CUSTOMER
Dakota was very customer service oriented, very quick and efficient and my car was returned to me very quickly