Despite calling and pushing that you want to be transferred to service, the person who answers will tell you that you have to wait again to be transferred to someone in service. I felt like I had to keep calling for updates, when I was told that I would be able to pick it up on Monday, I waited until 4pm to call. They told me then that it was ready and about a minute after the phone call I got a text informing me that it was done. I called right after I left to report that the car seemed to be acting funny, and was told that since they were about to close I should just drive it home and see if it got better. I also asked about the gas cap that I had just bought from autozone and wanted to return. Of coarse, she wasn’t able to help me, acted confused about the situation, and said that someone would call me first thing in the morning. No one called, and to top it off, the loose gas cap alert came back on today. Now I have to bring it back in, when apparently the situation was not resolved in the first place.
8/29/2018
CHRISTIAN B. VERIFIED CUSTOMER
The Auffenberg Nissan service department is AMAZING!!!
8/29/2018
KATHERINE S. VERIFIED CUSTOMER
My vehicle has yet to be serviced, but for some odd reason I am getting text notifications (with every message repeated 3 times) that my vehicle is ready and asking how the service was. I’m sure it will be great, when I actually get me vehicle there to be serviced.
8/29/2018
John F. VERIFIED CUSTOMER
As always friendly helpful a d able to explain problems & the repairs
8/29/2018
KATHLEEN W. VERIFIED CUSTOMER
Wonderful and friendly
8/28/2018
Jakeia B. VERIFIED CUSTOMER
Thank you
8/28/2018
Tara D. VERIFIED CUSTOMER
I will keep returning. Everyone is so kind and helpful
8/27/2018
GARY H. VERIFIED CUSTOMER
Low tire light was on and not addressed by mechanic
8/27/2018
ALBERT K. VERIFIED CUSTOMER
Device was very good and people were friendly
8/27/2018
JENNIFER H. VERIFIED CUSTOMER
Please call me at ****-****-xxxx. I have tried multiple times to speak with someone, this is my last attempt.
8/27/2018
Joel P. VERIFIED CUSTOMER
The issues I cited for bring the vehicle in weren’t addressed. I was told everything is running up to full specifications. The vehicle clearly is running shakey (not smooth on a smoothe road), and there is a constant rattle noise coming from under the vehicle (I think), but again, the service team acted like they didn’t notice it. Myself and two others have noticed it. This is a Nissan, a brand with a good reputation, with only 34,**** miles, so I’m wondering if I was sold a “lemon”. I bought it less than 2 weeks ago from the used lots there at the auffenberg auto mall.
8/25/2018
Lamarce T. VERIFIED CUSTOMER
Good experience and staff
8/25/2018
Pauline C. VERIFIED CUSTOMER
Very good thank you
8/25/2018
Ethel S. VERIFIED CUSTOMER
For the second time they forgot to turn off maintenance light
8/25/2018
June H. VERIFIED CUSTOMER
Both of my service technicians were fantastic. They kept me informed out all throughout the process which I really appreciated. However the Rent-A-Car/Parts Department wasn’t that great. I had to ask questions about the cost of the rental car and his reply was less than satisfactory. When I bought the rental car back it was no conversation he just drove off in the vehicle came back with two pieces of paper saying sign here..,no explanation for the cost of the rental or anything. With that being said though I am truly satisfied with the work that was done on my vehicle and again the service technicians were great
8/25/2018
Tanner T. VERIFIED CUSTOMER
It took 35 minutes for our car to be taken into service.
8/25/2018
Sandra W. VERIFIED CUSTOMER
Your service department employees are the most friendly I have ever dealt with. I never feel pressured about anything. I tell them that every time I'm there. Give them a pat on the back!
8/25/2018
Lois B. VERIFIED CUSTOMER
Fantastic job on my steering wheel.Fast and friendly service.
8/25/2018
John F. VERIFIED CUSTOMER
All were very helpful and explained everything, and there wasnt pushing to buy a y that wasnt neede