Everyone I dealt with was great , service was quick and we'll done.
7/13/2018
Chadwick W. VERIFIED CUSTOMER
Great customer service!!!
7/13/2018
CARLA K. VERIFIED CUSTOMER
Auto butler did not meet expectations. Car still dusty, dirt still on floor boards, windows streaky,crevices on seats and console were not cleaned, dirt and white lines visable on outside of car. Auto butler is a big inconvenience for me since this service is not open on weekends. Robert in service was excellent and explained the purpose of different parts.
7/13/2018
Steven D. VERIFIED CUSTOMER
Thank you.
7/13/2018
Jill S. VERIFIED CUSTOMER
Everyone was great! The young woman that helped me was very nice & efficiencient.
7/13/2018
Judith K. VERIFIED CUSTOMER
Service staff very good.
7/13/2018
Jakeia B. VERIFIED CUSTOMER
Thank you
7/12/2018
Barbara C. VERIFIED CUSTOMER
After having a terrible week, car broke down on the way to Chicago, paying $200 to have my car towed to your dealership, no one else can figure out what was wrong with it, paying $5300+ for a transmission, brakes and tune up. Then having trouble with my bank letting me make a $5000 payment, had to wait 40 min for an authorization. When I'm ready to leave your service person appologizes that the car isn't washed could I wait 5 more minutes. I worked 12 hours the night before, no I don't want to wait 5 more minutes, I've been here an hour now, eatting into my sleep time because I had to work again tonight. It's a small thing, but that car should have been shining when I picked it up after spending $5300.
7/12/2018
DAVID P. VERIFIED CUSTOMER
I called two times to begin with about a battery problem and no one ever called me back. I then tried to make a an appointment online and was told that someone would call me back. I stated in the online that I wanted to drop it off on Sunday but no one ever called me back. Service was to be approximately one hour we were told about two hours later my wife still had to wait while the technician was checking on whether Nissan or the battery company would pay for the battery. They would not let her go until the service person got an answer from the battery company about the warranty on the battery. She should not have had to wait for an internal problem on your end. All in all this experience was horrible.
7/12/2018
Euphamiea L. VERIFIED CUSTOMER
I had an appointment and it still took 1 hour and 40 minutes for an oil change.. that is ridiculous...
7/12/2018
ALLISON L. VERIFIED CUSTOMER
Always a great experience
7/12/2018
Tara D. VERIFIED CUSTOMER
They took good care of my tire issue and was very helpful
7/11/2018
Deborah H. VERIFIED CUSTOMER
I was satisfied with representatives courtesy and professionalism in my time of despair. Thank you
7/11/2018
James T. VERIFIED CUSTOMER
Whereas I can appreciate the service being completed in a timely manner, I believe the mechanic/technician may have missed some important issues.
My battery needed replacement within 24 hours following the service and the evaluation of the tread of three of my tires is questionable.
7/10/2018
Pat H. VERIFIED CUSTOMER
I always bring my car in for everything it needs - it’s well worth driving 30 minutes knowing my car will be taken care with utmost precision!
7/10/2018
Larita R. VERIFIED CUSTOMER
My service Tech Larry was AWESOME!
7/9/2018
Quanyshia W. VERIFIED CUSTOMER
The service technician Robert lied to me about what was wrong with my vehicle and I will be following up with your corporate office. I have affidavits from 2 other auto repair companies about what was wrong with my vehicle.
7/8/2018
Steven S. VERIFIED CUSTOMER
Robert Courtial in the service department is AMAZING!!! He went the extra mile to take care of us when the dealership we purchased our car from brushed us off and told us our vehicle was out of warranty, which thankfully Rob informed us was completely inaccurate! I will recommend him to my fellow Nissan owners and will be bringing my car to him from now on.
7/8/2018
George S. VERIFIED CUSTOMER
Service was efficient and very smooth. Thanks for the professional service
7/7/2018
Kurt S. VERIFIED CUSTOMER
Tori and Kristen provided me with extremely good service! They were both very professional, friendly, responsible, and accountable for the service to my vehicle. They also communicated promptly with updates when it was taking longer to finish the job. When I walked in today to pick up my vehicle, Kristen even remembered my name the moment she saw me which made me feel like a valued customer that was important to them. They both deserve a bonus or raise!
Kurt S