Appts are never kept as scheduled. No solution offered to help the customer. Very poor customer service!!
7/1/2022
Joanne G. VERIFIED CUSTOMER
Great job
7/1/2022
Mary M. VERIFIED CUSTOMER
Britton, my service advisor, kept in contact with me all day regarding the status of my car, and that was such a relief! He was able to tell me the final cost before I even left work for the day, and he always has a smile!
7/1/2022
GENEVA D. VERIFIED CUSTOMER
Dakota was wonderful. We discussed what was needed on my vehicle and that it was going to get a couple thousand miles on it this month. He let me know at pick up how the brakes are and everything I might worry about while traveling.
The only reason I’m not COMPLETELY satisfied, is that I was under the impression that cars were washed and vacuumed when serviced and my car was not.
Otherwise very happy with my recent visit.
7/1/2022
Scott R. VERIFIED CUSTOMER
Great customer service!
7/1/2022
Shelly K. VERIFIED CUSTOMER
Very professional quick and quiet service. Thanks so much.
6/30/2022
Jill C. VERIFIED CUSTOMER
Somehow my tire managed to pick up a screw which punctured it and caused a flat tire.
6/30/2022
Ashley V. VERIFIED CUSTOMER
everything was great except for getting a text to tell me my car was done 24 hours after my car was done
6/30/2022
DAWN D. VERIFIED CUSTOMER
Britton did a great job explaining everything. He was very professional and the process of picking up my car was quick and easy.
6/30/2022
Michelle N. VERIFIED CUSTOMER
Quick and easy! Thanks for the service!
6/30/2022
Lois S. VERIFIED CUSTOMER
Dakota was my service rep and he was very friendly. He explained what the technician did as well as what could become a potential problem for me to be aware of.
6/29/2022
DAWN R. VERIFIED CUSTOMER
I thought auffenberg was a reputable company, this experience has shown me different. I will never patronize them again and I will make sure to tell others about my horrible experience.
6/29/2022
ANDRIANA G. VERIFIED CUSTOMER
Everything was good, but they did not wash my car
6/29/2022
Aaron A. VERIFIED CUSTOMER
The staff was extremely courteous
6/29/2022
NADJA R. VERIFIED CUSTOMER
I want to give a big shout out to Brittin and all of the Auffenberg Nissan service advisors. You guys are truly awesome!! I called ahead and told Brittin my car was disabled and it was being towed in for service. I also told him I would need a rental. When I arrived, he took my information, my keys, and the rental was waiting for me!! The repair took a week, but he kept me informed at all times. Having a good team of advisors helps make situations like mine a little less stressful. Thank you Auffenberg Nissan!
6/29/2022
Kristie H. VERIFIED CUSTOMER
Very nice service dept.Dakota was super helpful!
6/29/2022
Kim B. VERIFIED CUSTOMER
Everything was A-OK. I have no complaints!
6/29/2022
TAMMI K. VERIFIED CUSTOMER
Didn’t expect them to have my car from 7 am till 4! It came back with spots all over it.! Not sure if it was water spots or something else you put on it?
6/29/2022
Phyllis E. VERIFIED CUSTOMER
Everything was done that I wanted done—special thanks to Dakota for making that happen
6/28/2022
Adrienne B. VERIFIED CUSTOMER
Great customer service, the wait time wasn’t too long!