My service person was Travis he was extremely friendly and good customer service skills the team got me in and out in a timely manner
5/1/2018
Karen R. VERIFIED CUSTOMER
Thank yiu
5/1/2018
Stephan G. VERIFIED CUSTOMER
Oil Filter was not threaded on correctly during oil change and all the oil drained out leaving a pool of oil under my car at home. I got the issue fixed at Dobb’s when they investigated the cause. That set me back over $77 in which I demand to be refunded.
4/30/2018
Judith G. VERIFIED CUSTOMER
Appreciate your service!
4/29/2018
Joyce H. VERIFIED CUSTOMER
Quick serve and detail information.
4/28/2018
Nudonda B. VERIFIED CUSTOMER
Very satisfied with services. I appreciate you all emailing me the estimate which included pix of the vehicle where services is meeded.
4/28/2018
Michael M. VERIFIED CUSTOMER
Travis was the service writer I dealt with today. He is the most professional writer I have ever dealt with in all my years (51 yrs old) . I have lived in six different states since I have been driving and he is by far has the best customer service. He is a great asset to your company.
4/28/2018
Susan H. VERIFIED CUSTOMER
Ripple in Auto Butler wax that never got buffed off last time was supposed to get addressed but now instead of the one, I have an additional spot/ ripple from this visit near the same area. I understand nothing is perfect and it’s not a huge area, but it is still noticeable
4/28/2018
Jamaal S. VERIFIED CUSTOMER
I was thrilled at the service and timeliness in which my car was taken care of
4/28/2018
Tracy O. VERIFIED CUSTOMER
Very nice staff. Very concerned about my issue and making sure it was done in a timely manner.
4/28/2018
Verna N. VERIFIED CUSTOMER
Since I bought my 2009 Nissan Rogue I have always taken to Auffenberg to be serviced. I have had great service and service dept employees are very nice and I have always been satisfied with service I received.
4/27/2018
Lori R. VERIFIED CUSTOMER
Not much happened, other than the oil change. Rob was very pleasant. He said they would rotate the tires next time. My receipt said I denied recommended service. Rob said those things usually occur at 20,000 miles, so I said I would wait. I’m not sure that constitutes denying recommended service. I’m not sure the car wash is always included with service appointments, but it was mediocre at best...not that I expect a complete detail.
4/26/2018
Betty M. VERIFIED CUSTOMER
Each time I have come into Affenberg, the service has been great. The employees are all very friendly, yet professional. They answer any questions I might have.
4/26/2018
Larissa B. VERIFIED CUSTOMER
Thank you all for having great customer service
4/26/2018
Joseph M. VERIFIED CUSTOMER
Things look pretty good, but rear interior windowswere still dirty when picked up.
4/26/2018
Richard M. VERIFIED CUSTOMER
Next oil change should be 10/25/18, sticker has date of 08/25/18, see you in six months. Cheers.
4/26/2018
Michelle O. VERIFIED CUSTOMER
Your team went above & beyond to ensure everything would go smoothly. Nick kept in contact with me via texting & it was a great way to communicate. Larry & Travis also helped out when needed. I appreciate their hard work as well.
Thank you Nissan????
Michelle O
4/26/2018
JOSEPH R. VERIFIED CUSTOMER
BMW had several severe problems that should have been corrected before the sale. Now repaired we think but its been less than a week and we need to see if the oil leak is repaired. Have appointment with BMW service next week (5-1-18)
Car appeared lost several times but, thanks to David Adler, er found it when no one els4 seemed concerned .
4/25/2018
ROBERT T. VERIFIED CUSTOMER
They got me in and out I needed my battery replaced asap
4/25/2018
STANLEY S. VERIFIED CUSTOMER
Absolutely a great job by the folks who do the Auto Butler detailing. My Pathfinder was in immaculate condition....wonderful job. Travis met me at my vehicle had the paperwork done and took my vehicle from there. He called me as soon as it was done and had everything ready when I picked it up. Absolutely a great job all around. Kudos to everyone.