Was originally quoted 00 $170 to diagnose the car and ended up being triple the amount and I didn't get my original parts back that were new under warranty and now I'm scared to drive the car home
12/5/2021
Sabrina M. VERIFIED CUSTOMER
Before I leave this parking lot the airbag light is still on. Tarell said that nobody including the manager is here right now. Why is the light still on and blinking? Tarell took a picture to show you. I didn't pay $1526.84 to leave with lights still on the dashboard. This is unacceptable as well as not having someone or at least a supervisor here for assistance. I told u when I drop the car off the airbag light was on. I thought is why you said the tune up needed to be done. If that's not the case then u just charged me $795.04 for spark plugs that didn't need to be done since they were changed out less than a year ago. I will call you on Monday to find out exactly what you are going to do. Thank you, Sabrina
12/5/2021
Cassandra C. VERIFIED CUSTOMER
Britton was great went through the recommend service with me, listened to what I thought needed to be done to my car, and got me taken care of right away. The work on my car was done in less than an hour, I couldn’t have been happier!
12/4/2021
Norma A. VERIFIED CUSTOMER
Everyone was polite and helpful
12/4/2021
Alan L. VERIFIED CUSTOMER
Everything was done when promised, actually was done 15 minutes early. We were pleased.
12/4/2021
Madie L. VERIFIED CUSTOMER
Mr. Tyrrell was very hospitable, knowledgeable. Which was helpful for my next visit. There was another young man who helpful so I truly appreciated both. Have a great day.
12/4/2021
DARRELL S. VERIFIED CUSTOMER
Jenine very nice and informative
12/3/2021
Robert M. VERIFIED CUSTOMER
Professional services
12/2/2021
John K. VERIFIED CUSTOMER
The car runs fine and considering the work I had done, it didn't take long! Thanks to everyone!
12/2/2021
Matthew D. VERIFIED CUSTOMER
Happy with the work from Auffenberg. Very disappointed Nissan did not honor the CVT extension because I bought the car in Guam.
The techs and team in the service shop where very nice. Nissan corporate gets a 0 out of 10!
Appreciate Auffernberg trying to help off set some of Nissan’s qualities woes, but not impressed with Nissan at all. Again Nissan company not this dealer.
Signed
Active Duty service member penalized for buying a car in Guam while serving our country.
Matt Dunn
12/2/2021
CONNIE H. VERIFIED CUSTOMER
Everyone very friendly and kept me informed.
12/2/2021
Kathy J. VERIFIED CUSTOMER
This time we received the car back in less time than we expected!!!!!
12/1/2021
Novena W. VERIFIED CUSTOMER
Good customer service as always.
11/30/2021
William W. VERIFIED CUSTOMER
Great Customer Service!!
11/25/2021
Erich W. VERIFIED CUSTOMER
Great service!
11/25/2021
Thomas M. VERIFIED CUSTOMER
NOT a issue with Auffenberg Nissan. My issue is with Nissan Corporation or their Credit (Reward) Department. Auffenberg Nissan were outstanding and did what they could to assist.
11/25/2021
Kevin G. VERIFIED CUSTOMER
Job well done.
11/25/2021
Mary A. VERIFIED CUSTOMER
As usual I had the best if service. Kenny was so nice and paid attention to what I wanted done. Never take my car anywhere but there
11/25/2021
John O. VERIFIED CUSTOMER
The service was provided in a timely and professional manner. I had no issues whatsoever. Thanks!
11/24/2021
Mary R. VERIFIED CUSTOMER
The gentleman who took care of me was very patient with my multiple questions. Very nice