While overall I am satisfied with how I was treated and serviced, one of the minor issues I brought the vehicle back for was a power socket. I personally checked it’s using several brand new cords and devices to determine that it’s inoperable, yet the service report claims that it does work and that I should try new cords and devices (already done).
Because it’s a minor issue on an old vehicle, I’m not so disappointed in the issue not being resolved as I am that the report is false. The more major issue of a few tire pressure sensors being faulty was taken care of at no charge, being a recent purchase. To that I humbly respect the Auffenberg group for stepping up. I’m basing my next car purchase on this experience.
10/2/2021
Herminia B. VERIFIED CUSTOMER
Very friendly staff!!!
10/2/2021
Donna M. VERIFIED CUSTOMER
Thank you very much
10/2/2021
Diana L. VERIFIED CUSTOMER
Chris was very professional, courteous & answered all my questions. Great customer service.
10/1/2021
Lachanda M. VERIFIED CUSTOMER
Chris was excellent
10/1/2021
Gabreila B. VERIFIED CUSTOMER
The technician was great!
10/1/2021
Marion O. VERIFIED CUSTOMER
I liked Britt, he did a good job
10/1/2021
John W. VERIFIED CUSTOMER
We were very happy with our service today. Chris went above and beyond making sure everything went smoothly and quickly.
10/1/2021
Tyler D. VERIFIED CUSTOMER
I told them when i set up an appointment that my brakes were acting up. The service representative said that there was nothing wrong with them and the car was there all day. I signed a warranty paper to release the car to me. Upon release, he handed me a stack of papers and didn’t say anything about it. I assumed it was just the work they did. In the papers it says brakes need service, tires need service, and a whole list of other stuff. I would of gladly paid for some service and scheduled more appointments with them to have my car all fixed to where it needs to be. Now I’m going to a mom and pop shop where it will be cheaper and can help out the community.
10/1/2021
Sheila N. VERIFIED CUSTOMER
Satisfied customer
9/30/2021
Patrick K. VERIFIED CUSTOMER
Smooth and quick
9/30/2021
John D. VERIFIED CUSTOMER
Very good service
9/30/2021
Jermon K. VERIFIED CUSTOMER
Brittin handled my transmission replacement issue all within 24 hours start to finish. Which included talking and negotiating with my insurance company to get them on the same page. Brittin handled it all like a true boss! Thanks bro!
9/30/2021
David A. VERIFIED CUSTOMER
Appreciated Chris - He showed me work I needed plus Initiative to get service info I requested (how to update my nav system) & showed me how to access the compass on my Rogue!
9/30/2021
MICHAEL J. VERIFIED CUSTOMER
Great job and easy
9/30/2021
Dennis M. VERIFIED CUSTOMER
Very good service. Chris kept us informed.
9/30/2021
Gloria O. VERIFIED CUSTOMER
Your service department went above and beyond in taking care of the car and me. They were extremely polite and explained exactly what was going to be done to the car. The shop is extremely clean and well maintained. Thank you. Gloria O