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Real Reviews from VERIFIED CUSTOMERS
Thomas M. VERIFIED CUSTOMER
Great
9/23/2021
Gerald S. VERIFIED CUSTOMER
My car was towed to service The advisor told me they would look at my car on Saturday it was probably a dead battery and they would call me I did not get a call I left 2 voicemails and a text to service and the advisor I called the reservation person and she said they were gone for the day on Saturday. I asked to be called. The reservation person was argumentative regarding a request for a call but agreed to give them a message On Monday I left another voicemail to be called regarding what was the issue with the car. I heard nothing. Later around 6 pm I got a text that my car was ready. I asked once again responding to the text to be called regarding the car’s issue but I heard nothing. The girl I called on the night I called regarding having the car towed there was also rude and uncaring. But made a reservation on Wednesday this was a Friday night I picked up the car after work on Tuesday They told me the cost so I had to ask again what was wrong They told me. I paid them and left I was disappointed at the service department I have been going there since I purchased the new car at that dealership for almost 5 years now I have always had feedback on my vehicle with issues and a call from the advisor I have to reevaluate if I really want to continue bringing my vehicle there! Very disappointed at the lack of communication and the reservation people were not very nice. I try to be open minded about situations. I am not sure that customer satisfaction is being met. I am satisfied my car is fixed and it was not a major issue
9/23/2021
Tim L. VERIFIED CUSTOMER
Chris took great care of us. The service Dept got us in the same day our vehicle broke down and had it fixed and ready to go early the next day. I’m definitely bringing our vehicle back for any service or repairs we may need in the future. Great work!
9/23/2021
Barbara N. VERIFIED CUSTOMER
I just love how polite and helpful all the service department and customer service department is. The lady who made my appointment was awesome. The guys who take care of you when you drop your car off always make sure all vehicle needs and concerns are taken care of. A+++ all the way
9/23/2021
Christina B. VERIFIED CUSTOMER
Service staff were knowledgeable and polite.
9/23/2021
KATHLEEN S. VERIFIED CUSTOMER
Very pleased. Chris was extremely helpful and courteous
9/23/2021
SHIRLEY C. VERIFIED CUSTOMER
Staff was amazing
9/22/2021
Sharon B. VERIFIED CUSTOMER
I will say that the notes weren't covered when I checked out so I noted the wiper blades needed changed after I left. I should have a free pair waiting from a prior survey I did (the mgr told me he was giving a pair). Secondly, I asked if the tired were all now the same pressure and was told yes. That was a no. The same route is still 2 pounds lower than the rest. I prefer a I don't know to a wrong answer. But service should just do these things with 10/20/30k maintenance.
9/22/2021
MEGAN B. VERIFIED CUSTOMER
Great service
9/22/2021
Adam R. VERIFIED CUSTOMER
My technician was great! Thank you for your professionalism and expertise. I would however appreciate it if you get rid of your mask policy as it is completely unscientific and is actually harmful to breathe in your own carbon dioxide. Furthermore, deadly bacteria accumulates on the mask causing further harm. Let's use common sense. Your employees live in what is supposed to be America not a dictatorship.
9/22/2021
Dock P. VERIFIED CUSTOMER
Very satisfied with my services Thanks for a job well done
9/22/2021
Diane P. VERIFIED CUSTOMER
I had 7:40 am appointment for oil change. Got there before 7:30. Car wasn’t done until 9:00 am. Why would it take so long?
9/22/2021
Angela B. VERIFIED CUSTOMER
Every thing went Well (excellent experience)
9/20/2021
Kareem W. VERIFIED CUSTOMER
Chris and whoever performed the repairs took good care of me and my Altima. Will definitely continue bringing my car here for anything it needs.
9/19/2021
Shawn P. VERIFIED CUSTOMER
Chris was outstanding to work with but my car anit fixed yet
9/19/2021
Rebecca T. VERIFIED CUSTOMER
None
9/19/2021
Tosha E. VERIFIED CUSTOMER
Everything’s great!
9/18/2021
MIGUEL R. VERIFIED CUSTOMER
They are great
9/18/2021
Kerry A. VERIFIED CUSTOMER
Tarrant Russell is very professional and knowledgeable about his craft. Besides that his customer service skills are second to none. Im very appreciative of that.
9/18/2021
Tod J. VERIFIED CUSTOMER
Thanks Chris Overholtz for finding the last tire in inventory. And thanks for a great running vehicle. Always a pleasure to work with Chris Overholtz. Tod J
9/18/2021