Original problem was fixed of flat tire was fixed. Turned on my car on the lot and now I have a key fob error which requires another appointment. So, no I'm not happy.
8/20/2021
Thomas R. VERIFIED CUSTOMER
Everyone went above and beyond helping me get my truck serviced.
I needed to drop off my truck two days early and had to pick it up late.
There were no issues. I really appreciate everyone’s help.
8/20/2021
Karen G. VERIFIED CUSTOMER
They did great and were very helpful
8/20/2021
Barbara C. VERIFIED CUSTOMER
Unfortunately a 10 year old Juke is going to have issues, $1800 is too much for the work. I got a much better price at Meineke. Thanks for the diagnosis.
8/20/2021
Robert S. VERIFIED CUSTOMER
Love Nissan
8/20/2021
Kelli C. VERIFIED CUSTOMER
I was pleasantly surprised that they washed my car. That just made my day. ????
8/19/2021
Linda C. VERIFIED CUSTOMER
Everything went well. Did not take a long time. Extremely nice young man Tarrell
8/19/2021
LINDA W. VERIFIED CUSTOMER
$154.00 for nothing. I told them what was wrong
8/19/2021
Clyde B. VERIFIED CUSTOMER
When I called for appointment he gave me a 7:20 a.m. time to be there. Appointments don’t start till 8:00
8/19/2021
Lisa Y. VERIFIED CUSTOMER
The only complaint was that normally when they rotate my tires they reset my tire maintenance tracker in the car and this time it wasn’t. Not a big deal but made me question if they had really rotated my tires.
8/19/2021
Sarah L. VERIFIED CUSTOMER
Unable to complete the repairs due to dealership pricing.
8/19/2021
Carmela M. VERIFIED CUSTOMER
They were very nice an polite. And talked to me with a smile
8/19/2021
Patrick L. VERIFIED CUSTOMER
The Auffenberg Nissan team always does an excellent job with our car!
8/18/2021
Lisa G. VERIFIED CUSTOMER
Everyone was was awesome
8/18/2021
Jack B. VERIFIED CUSTOMER
Could not contact customer service to make a appointment. Tried for 10 hours to get someone on the phone no luck finally got to talk to someone after trying 4 hours Tuesday
8/18/2021
Ashley D. VERIFIED CUSTOMER
Chris was fantastic to work with! :)
8/18/2021
Barbara W. VERIFIED CUSTOMER
I came I for an oil change with 14,494 miles on my car and was not advised of any of the needed services that should be done at 15,000 miles. I feel that a great service department would makes sure that you’re customer had a choice of being taken care of at this point since they are so close to 15,000 miles rather 500 miles later.
I had to ask the service technician when was the maintenance due on my car as I was leaving from the counter, and what was due to be serviced. I was told to changed my oil every 7500 miles by a previous technician, but this technician told me to change it every 5000 miles. Which answer is correct?
8/18/2021
PAT M. VERIFIED CUSTOMER
I always have good service. Your staff is very customer friendly and they listen to whatever we have to ask
8/17/2021
Karin M. VERIFIED CUSTOMER
I had a screw stuck in my tire. They got me in right away, and got it taken care of. The service staff was absolutely great! So nice and professional I've been a customer of Auffenberg for 20 years, and they've never done me wrong. I recommend them without any hesitation. Thanks guys!
8/16/2021
Denis B. VERIFIED CUSTOMER
An oil change was performed though I had not requested one. Had I not requested why the bill was so high it would not have been caught that the oil change had been performed. The service rep deducted the charge for the oil change, BUT an unauthorized performance of service is not good customer service.