I bought the car two months ago I’ve only put about 2500 miles on it paid $23,000 for it my brakes are squealing I took it in they said the noise is normal if you want us to figure out what the noises we have to charge you for it I don’t feel like I should have to pay for something that wrong with a car I just bought and haven’t even put 3000 miles on it
7/23/2021
Kathy B. VERIFIED CUSTOMER
Chris was my service rep. who took care of me. He explained everything to me to my understanding and made sure I was taken care of properly. Thank so much for everything.
7/23/2021
Lucia U. VERIFIED CUSTOMER
The service rep Chris Dunn expressed a behavior that seemed bias. Never had anyone asked me to present my Identification card to identify me as the owner of my debit card. I have never had that experience for the 2 years + I stared servicing my car there either. He treated me like I stole somebody’s and was going to use it to pay bills. I wondered why he did not ask for my ID before taking my car. That was so unbelievable.
7/23/2021
Judith R. VERIFIED CUSTOMER
Great service guy. Was outstanding
7/23/2021
Vincent R. VERIFIED CUSTOMER
Great
7/23/2021
Karen M. VERIFIED CUSTOMER
Chris stayed in contact with me. Although my service should have only taken a day to complete it took two days.
7/22/2021
Jeff B. VERIFIED CUSTOMER
Great service, thanks
7/22/2021
Claudia J. VERIFIED CUSTOMER
The C.S.R.was courteous & professional.The maintenance was completed quickly.
7/22/2021
Roger D. VERIFIED CUSTOMER
Very satisfied customer
7/22/2021
JOHN W. VERIFIED CUSTOMER
It was our first visit with Auffenberg and we were very satisfied with our service.
7/22/2021
ALFRED G. VERIFIED CUSTOMER
Great knowledgeable service .
Remembered my special request .
No reason to go anywhere else.
7/22/2021
Sharell A. VERIFIED CUSTOMER
My recall issue was corrected and I appreciated the multi point inspection.
7/21/2021
Leshorn W. VERIFIED CUSTOMER
Great service
7/20/2021
Darwin R. VERIFIED CUSTOMER
Staff was polite and the service was speedy.
7/19/2021
Arab Termite. VERIFIED CUSTOMER
I am completely dissatisfied with the service. My car was scheduled to have the tires rotated and it said on the sheet I received back from the service dept.that it did but I know for a fact they did not because before we took it my husband checked the back wheels because they had marks on them and when we left the dealership we checked and they had not been changed. So now I am even questioning if you even changed the oil. I am very disappointed in this service. I am getting ready to purchase a new car but I highly doubt it is going to be here again. This isn’t the first time I have had issues with the dealership and then making promises to me
7/19/2021
Dawn H. VERIFIED CUSTOMER
When someone has a scheduled appointment- that scheduled time should be held for that car. It shouldn’t have taken 3 days to complete the service campaign work that should have taken tops 4 hours! It also shouldn’t have taken a week to receive this questionnaire!!
7/18/2021
Alan L. VERIFIED CUSTOMER
So far all I have experienced at Auffenberg has been good.
7/18/2021
KERRY B. VERIFIED CUSTOMER
Check in was fast. Estimate of service time was accurate. Chris was very polite.