I brought my vehicle in to have a tire replaced. Everything went very smoothly with the appointment. On my way home, I noticed a rubbery smell in my car. I turned around, and my old tire was in my trunk for some reason. I messaged my service advisor, and he sincerely apologized for the inconvenience, and let me know to stop back by and they would remove the tire. Just a bit disappointed because I don’t drive near that area often, and now I have to make a separate trip.
4/3/2021
CHERYL G. VERIFIED CUSTOMER
Will complete survey when received.
4/2/2021
Joshua H. VERIFIED CUSTOMER
Thank you for replacing my defective wheel bearings! The service at the dealership was exceptional!
4/2/2021
JOSEPH T. VERIFIED CUSTOMER
The service from start to completion was exceptional
4/2/2021
EDNORLEATHA L. VERIFIED CUSTOMER
It was all good. The technician was very knowledgeable and kept me informed each step of the way. He went over everything that was done to my vehicle and explained it thoroughly.
4/2/2021
Elizabeth H. VERIFIED CUSTOMER
I always get great service at Auffenberg Nissan!
4/2/2021
KARLA A. VERIFIED CUSTOMER
Everyone was very efficient and very helpful
4/2/2021
Lashanda K. VERIFIED CUSTOMER
The service reps were nice and explained how the repair would go and made me feel relieved. Best service so far.
4/2/2021
Derrick M. VERIFIED CUSTOMER
Our service person didn't follow through with our payment being sent by email and was arrogant over the phone the next day. Not offering an apology of no sort. We picked our car up after hours without a service person around.
4/1/2021
SHELLEY A. VERIFIED CUSTOMER
Very nice staff and great service!
4/1/2021
Monica A. VERIFIED CUSTOMER
Great, awesome customer service provided by the young man that helped me out.
4/1/2021
JOSEPH T. VERIFIED CUSTOMER
Have always trusted all my cars with Auffenberg
3/31/2021
JOEL F. VERIFIED CUSTOMER
I am very disappointed by today’s experience. A diagnosis should be more inclusive than just plugging a vehicle in and checking codes. I basically paid $200 today for a “check found okay and can’t duplicate the error” and told y’all couldn’t do anything for me. It was a ripoff. I did actual troubleshooting with my local Meineke shop and they will be fixing my truck. They will be doing all of my maintenance on my Nissan Titan from now on. I’ll be certain to spread the word throughout my network too.
3/30/2021
Richard M. VERIFIED CUSTOMER
Chris and co. got my Paint butler, oil change, tire rotation and balance done in good time, shortening my anticipated wait. Thanks!
3/30/2021
Clyde B. VERIFIED CUSTOMER
Awesome job
3/30/2021
Sandra S. VERIFIED CUSTOMER
April and the entire Auffenberg Nissan Team were amazing! Thank you for making my first new car purchase an experience I will never forget!!
3/30/2021
Sheri N. VERIFIED CUSTOMER
Had oil changed sat. Engine light came on early Sunday morning. The engine light was not on when brought in.
3/29/2021
Donald L. VERIFIED CUSTOMER
First I will say the positive first. The engine swap was completed much quicker than expected! But I was to 3 different times that truck was being cleaned....untouched secondly within a couple hours of having it I found both CV axles leaking...is work not checked when completed and when removing the front drive assembly should it be common practice to change seals that may get damaged? In our shop it is...so yea overall experience at this point the happiness of getting it back quicker was brought down pretty quick by finding both seals leaking.