Although I had a routine oil change appointment, it was not ready for over 2 hours! When I came at the original agreed upon time I was told it would still be another 20-30 minutes longer. Then when the car was finally declared ready it was still another 9 to 10 minutes for it to be brought up(while it was just sitting in the parking lot). Furthermore I had specifically inquired about a carwash as the Roseville location offers it. I was told yes they could do that. When I received my keys the car had not been washed. The nice gentleman quickly told me he could get that taken care of, which he did. Was overall a disappointing and frustrating experience.
8/7/2019
Patricia R. VERIFIED CUSTOMER
Very satisfied with Matt Sahota
We also enjoyed meeting Mr Wade
8/7/2019
Dixie G. VERIFIED CUSTOMER
Miguel helped me check in, he even met me before I could come in your building! What kind service and thanks to the mechanics for their prompt & great work on my car! Thank you!
8/7/2019
Roberto M. VERIFIED CUSTOMER
I’m happy with te service, my car was done fast, I didn’t have to wait to long
8/4/2019
Tammy S. VERIFIED CUSTOMER
My experience was good
8/4/2019
Deborah H. VERIFIED CUSTOMER
Thanks for great service! Big thanks to Carl the shuttle
8/4/2019
Linda L. VERIFIED CUSTOMER
Man deep was very helpful. Thank him for me. ????????
8/4/2019
Lori H. VERIFIED CUSTOMER
Will has excellent customer service skills and it is always delightful when I’m there. He’s my favorite service technician to visit
8/4/2019
Shawn G. VERIFIED CUSTOMER
Will is always professional and polite. I appreciate all that he does to make the process simple and easy. Well done Will!
8/3/2019
John C. VERIFIED CUSTOMER
Will Cardenas was pleasant and capable.
8/3/2019
Martin M. VERIFIED CUSTOMER
Matt is the best!!!!!
He took very good care of me!!!!
8/3/2019
Errol S. VERIFIED CUSTOMER
Praise God. Thanks
8/2/2019
Tyler B. VERIFIED CUSTOMER
Excellent customer service!
8/2/2019
Steve P. VERIFIED CUSTOMER
Thank You.......
Just like the past 40 years with Toyota....
I will be back.
8/2/2019
Janelle D. VERIFIED CUSTOMER
Happy to comment. Because I’m always happy with my car and the service from Toyota!
8/2/2019
Mark S. VERIFIED CUSTOMER
Look forward to an ongoing relationship, transferring new car checkups to Yuba City.
8/1/2019
Crystal P. VERIFIED CUSTOMER
It took 2 hours for an oil change!! Way too long!!
8/1/2019
Andrew F. VERIFIED CUSTOMER
My vehicle had dirty, oily hand prints on the hood and doors. The service tech opened my door in to a tree and had horrible customer service.