I was a walk in and was told it would take 2.5 to 3 hours for the oil change so decided to wait. It took 4 hours. I arrived at the dealership at 7:20am and was the 2nd vehicle in line and I left at 12:04pm. I would have much rather been told we can’t do the vehicle today. After 3.5 hours I went up to check status on vehicle and Dallas acted like he had never seen me? He went back to check on vehicle. Personally, I don’t think it was even started because on my slip it said promised time 5:00pm. More importantly I gave specific instructions more then once to Dallas to NOT wash the vehicle. It was washed anyways! It is a dark color and scratches show easily. I deal in customer service for a living and I felt more of a bother to him that I didn’t have an appointment. Customers have choices where they go for service and buy cars. We only buy and drive Toyota’s. We have received much better service in Sacramento and felt like they wanted our business.... .
5/27/2019
Jo V. VERIFIED CUSTOMER
Excellent customer service!
5/26/2019
Marjie H. VERIFIED CUSTOMER
Will was very helpful & profound
5/25/2019
Dyanne R. VERIFIED CUSTOMER
I purchased my 2012 Toyota from your lot & I always come back here to maintain my beautiful car. William, I call him Bill is always just so wonderful. He really makes it easy to come in & take care of my car. He’s one reason I always come back to you guys.
5/25/2019
Kirk F. VERIFIED CUSTOMER
Showed up on Fri. of Memorial Day Wknd. without an appt. for a service and they got me right in. Great job!
5/25/2019
Leslie S. VERIFIED CUSTOMER
Bill is an excellent service advisor.
Les
5/24/2019
Paloma S. VERIFIED CUSTOMER
Every time I go they do a good job
5/24/2019
Robert D. VERIFIED CUSTOMER
Excellent work
5/23/2019
Kathleen A. VERIFIED CUSTOMER
I will definitely be back
5/23/2019
Sergey R. VERIFIED CUSTOMER
Job was well done!
5/23/2019
Hitpal D. VERIFIED CUSTOMER
Can you please send the survey to
5/22/2019
Lonny R. VERIFIED CUSTOMER
Wait time for driver pick up to long.
5/22/2019
Cyndia D. VERIFIED CUSTOMER
Will was very helpful, friendly and handled my request from start to finish. Thanks YC Toyota!
5/22/2019
Karin Z. VERIFIED CUSTOMER
Matt was very helpful and polite. I have gotten the
the service and recall done in one day. Thank you.
5/21/2019
Joseph G. VERIFIED CUSTOMER
Matt the service rep is always very helpful Matt explains the repairs the cost and how long it will take to get the vehicle back and is always accurate except sometimes I get the vehicle back earlier than what he says which is even better. Matt always reminds me of future service requirements that need to be done with the vehicle. This is very helpful because I am very busy
5/21/2019
Kevin S. VERIFIED CUSTOMER
He delivered ????????
5/21/2019
Jose M. VERIFIED CUSTOMER
I'm not satisfied, I almost waited 5 hours for a oil change. Before I left you my car I asked you how much time will it take and you said it was going to take 2 hours. And that why I left you my car because I had an important meeting in L.A
5/21/2019
Gualberto C. VERIFIED CUSTOMER
Every is perfect in faster thanks
5/21/2019
Julia T. VERIFIED CUSTOMER
I always feel well taken care of the staff is very friendly and polite and I know that I’m not gonna have any issues! I would highly recommend Yuba City Toyota to my friends and family
5/21/2019
Ryland B. VERIFIED CUSTOMER
They forgot to give me the KKB on my vehicle they asked if I wanted.