Alexandra was great , the mechanics however didn’t reset my need oil change light
8/21/2019
Jan A. VERIFIED CUSTOMER
Lack of information regarding the problems with the vehicle, bad customer service since they never call you back. Basically not a good experience. Paid for a service on the car it was performed and supposedly had no problem not even two weeks later and it blows up. Then it's on me to fix and pay. But no worries won't be back with my car. Already found another mechanic that won't over charge and is up front with me.
8/21/2019
Stacy R. VERIFIED CUSTOMER
Made an appointment for an oil change and was there for over an hour. I will go to a 10 minute oil change next time. You have lost my business. I work a full time job and the last thing I want to do is sit at a dealership on my day off waiting for an oil change when I scheduled ahead of time.
Thanks you for taking time to read my feedback.
Stacy R
8/18/2019
Mary M. VERIFIED CUSTOMER
Allie is the best!!!
8/15/2019
Marcela M. VERIFIED CUSTOMER
They are great when it comes to normal maintenance. For more in depth troubleshooting and repair I’d recommend 96th st VW or someone else.
8/9/2019
Terry S. VERIFIED CUSTOMER
My car was a quart low on oil after my oil change.
8/8/2019
Mercedes H. VERIFIED CUSTOMER
Very knowledgeable, helpful and courteous.
8/7/2019
Eli C. VERIFIED CUSTOMER
Horrible service, never got updates on my car in the shop. They kept ordering the wrong part which was extremely inconvenient. They didnt give me a loaner car right away so i had to rent my own for a week which was extremely expensive. My car broke down and was an emergency that I get it back as soon as possible, but they took their sweet **** time getting my car in the shop because i didnt make an appointment when i had no control over it. Overall, every person i talked to was clueless and didn't even try to do anything to make my experience good. Never going back to your store
8/6/2019
Miles K. VERIFIED CUSTOMER
Thanks
8/3/2019
Glenn H. VERIFIED CUSTOMER
Fantastic experience, start to finish!
7/30/2019
Stephanie L. VERIFIED CUSTOMER
I would compare my recent service to taking my vehicle to Jiffy Lube. At least Jiffy Lube has a checklist and doesn’t leave the change ooo message on and replaces the sticker.
7/28/2019
Curtis G. VERIFIED CUSTOMER
Good job
7/24/2019
Martin K. VERIFIED CUSTOMER
It just took a little while longer than I expected.
7/24/2019
John E. VERIFIED CUSTOMER
Customer service was excellent. Price quoted was $219 and I thought that was installed price. Final price was $335 including a more expensive battery and labor. This to install a new battery that was less than 3 years old. Not very happy.
7/23/2019
John B. VERIFIED CUSTOMER
Everything went well, staff was friendly and helpful.
7/20/2019
Michael C. VERIFIED CUSTOMER
Great service!
7/20/2019
Cheree M. VERIFIED CUSTOMER
Cj is the best! Talk about exceptional customer service. Utmost professional, very informative. This young man is going places! The whole service team today was wonderful, always a pleasure doing business rhere
I am treated like a queen????
7/19/2019
Savannah Z. VERIFIED CUSTOMER
I’m a little upset because I did inform two employees at your location to not do anything that cost money without asking me and when Alexandra called me her words were “your brakes just needed lubricated so we went ahead and took care of it for you” to me that makes me think it was for free or I would just have to pay for product at most and I got charged $130. If she would have called me and asked I could have said no, and taken it back to firestone to where they would have done that for free because it was there fault. My steering wheel buttons and horn also does not work because I’m guessing when they plugged it in for the diagnostic they didn’t check everything to make sure it worked so now I’m going to have to come in again at some point if I can find the time to do that as well. I’ve never had issues before with you guys so I’m disappointed.
7/19/2019
Rebecca G. VERIFIED CUSTOMER
Alexandra was very nice and she helped work in my car when it needed worked in. She also kept me updated on my car.
7/19/2019
Jonathan S. VERIFIED CUSTOMER
Allie was great and called to follow-through on time to let me know the recall work was complete. Thanks again VW Team! JonS