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Real Reviews from VERIFIED CUSTOMERS
Laura R. VERIFIED CUSTOMER
Excellent Service! Merry Christmas!
12/24/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you so much, Laura! We appreciate your positive review. Stop by anytime.”

John V. VERIFIED CUSTOMER
Nice, fast friendly service. Can’t wait to see if everything is fixed.
12/24/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for your business and kind words, John. Come back again for anything you need!”

Thomas H. VERIFIED CUSTOMER
Timely work done, they did not show my 7:45, appointment, but got the job done anyway. Thanks Guys
12/21/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We enjoyed your kind words, Thomas! Glad we could get you back on the road. Thanks again.”

Kristin L. VERIFIED CUSTOMER
I always feel welcome and taken care of! Thank you!
12/20/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We appreciate your kind words! Stop by anytime. Thanks again, Kristin!”

Sam B. VERIFIED CUSTOMER
Rod was very kind and very helpful
12/20/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad to hear it, Sam! Thanks for trusting us with your vehicle.”

Marjorie A. VERIFIED CUSTOMER
Erick is the absolute best. Highly professional and competent.
12/19/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you, Marjorie! We take pride in the skill and knowledge of our Service Department. We're glad you appreciate it, too.”

Matt T. VERIFIED CUSTOMER
Quick repair, kept me up to date on status.
12/15/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for the kind words, Matt! We hope you'll trust us for all your vehicle service needs. Stop by anytime.”

Steven O. VERIFIED CUSTOMER
We brought the vehicle in for a recall but the week prior it had to be jump started so we asked for the battery to be checked. We were assured it would be and when I called letting the service dept know that I would need the keys left in the vehicle because I would be picking it up the next day I asked if the battery had been checked and what the findings were. I was placed on hold and told the battery was fine. Yesterday my daughter called saying her car would not start. The battery was so dead it could not even be jumped and we had to purchase and install a new battery in a dark parking lot. This was just one day after being told the battery was fine. Disappointing experience as we do not feel that the battery was checked as requested.
12/14/2019
David V. VERIFIED CUSTOMER
Once again your dealership treated us like family!
12/13/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“It's our pleasure, David! We appreciate your business and kind words. Stop by again soon.”

Peter E. VERIFIED CUSTOMER
Repairs were completed promptly, fortunately for much less than I anticipated.
12/11/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Glad to hear you're pleased, Peter! Stop by anytime we can help you out. Thanks!”

Angela J. VERIFIED CUSTOMER
Thx
12/8/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for the 5 stars, Angela! Hope we'll see you again in the future.”

Stan G. VERIFIED CUSTOMER
Courteous and quick
12/4/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Glad you're pleased with our Service Department! Stop by anytime, Stan.”

Robert B. VERIFIED CUSTOMER
My car was there for over 3 weeks, nobody seemed to care about contacting me telling what was going on with it, I was charged $300 dollars and nothing was done to my car when I tried to start it it was dead which indicated to me that the car had not been moved in some time, I believed I was ripped off and will never darken your doors for anything.
12/2/2019
Linda B. VERIFIED CUSTOMER
Let me make this clearer the offer for my car went from 4000to 2500 who pays to fix your car and trade it
12/1/2019
Keith Kitchen. VERIFIED CUSTOMER
Waiting room facilities and coffee/snack station was nice
11/30/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad you're pleased with us, Keith! Feel free to stop by anytime we can help you out. Thanks again!”

Brian M. VERIFIED CUSTOMER
Erick got me signed in quickly for my oil change. He let me know a recall part had been received and that they would be able to replace that after the oil change. Very courteous and friendly.
11/28/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too. Thanks, Brian!”

Denise W. VERIFIED CUSTOMER
He was very helpful. He listened and tried to get me the most savings, which I appreciate. Also gave me his direct number so I dont have to deal with the crazy call center.
11/27/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad you're pleased with the experience, Denise! If there's anything else we can do, be sure to let us know. Thanks again!”

Leila W. VERIFIED CUSTOMER
Excellent service and clear explanation of the service needs of my vehicle. Would highly recommend Tom Wood VW
11/24/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words. Stop by anytime, Leila!”

Heather S. VERIFIED CUSTOMER
Erick was very nice and made sure my vehicle was in and out quickly (I had a vet appt. directly after my oil change). He treated me like a person and not just another job. I really appreciated that. Customer service is lost it seems nowadays, but not at Tom Wood Noblesville. Erick is a big part of that! He, and the rest of the team, didn’t even mind that I brought my dog!
11/24/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Vehicle service is important. We're pleased you're pleased with the service we provided. If there's anything else we can do, be sure to let us know. Thanks again, Heather!”

Tamara M. VERIFIED CUSTOMER
Eric went above and beyond to make sure that I get the best customer service experience possible
11/23/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“We're glad to hear it, Tamara! We appreciate your business and kind words. We hope you'll trust us for all your vehicle service needs. Thanks again!”