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Real Reviews from VERIFIED CUSTOMERS
Mary B. VERIFIED CUSTOMER
Allie is great!
10/12/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for the review, Mary! Our Service Department appreciates positive comments like yours. Stop by anytime!”

Kenneth F. VERIFIED CUSTOMER
She is very knowledgeable, helpful! She kept us informed about the repair. We are very pleased with our experience, Thanks so much Ken and Rose Fields!
10/12/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for the kind words, Kenneth! We're pleased you're pleased with the service we provided. Come back whenever you need us! Thanks again!”

Barbara H. VERIFIED CUSTOMER
Always courteous!
10/12/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Barbara, thanks for the positive comment! We're pleased our Service Department lived up to your expectations. Don't hesitate to swing by if you ever need anything!”

Sue B. VERIFIED CUSTOMER
Super nice people and work was performed as stated and in a timely manner.. Truly appreciated the service!
10/11/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for the review, Sue! We appreciate your business and kind words. We hope you'll continue to trust us for all your vehicle service needs! Thanks again!”

Majdi A. VERIFIED CUSTOMER
car repair was not completed on the day promised but two full days later also i was never offered a courtesy car or rental while the car was in the shop for five days
10/11/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hello Majdi, thank you for leaving your review. We apologize your experience was not up to par and would like an opportunity to do better. Feel free to give Peter, our Service Manager, a call at 317-428-6947 if you would like to talk. Thanks again!”

Majdi A. VERIFIED CUSTOMER
car repair was not completed on the day promised but two full days later also i was never offered a courtesy car or rental while the car was in the shop for five days
10/11/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hello Majdi, thank you for leaving your review. We apologize your experience was not up to par and would like an opportunity to do better. Feel free to give Peter, our Service Manager, a call at 317-428-6947 if you would like to talk. Thanks again!”

Sergei S. VERIFIED CUSTOMER
I use the second time with your service. The mark is the highest, people are friendly, there are no complaints about the work done.
10/10/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for the kind comments! We're committed to caring for vehicles as well as selling them, and it's nice to know we're succeeding. Stop by anytime, Sergei!”

Surinderjit D. VERIFIED CUSTOMER
Everyone in that facility was awesome & helpful
10/10/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for the review, Surinderjit! We appreciate your positive comments regarding our Service Department. We'll do our best to live up to your review! Thank you!”

Mike N. VERIFIED CUSTOMER
One area that raised some concern with me was the body warranty that came with my 2010 Jetta and lack of communication. When I brought up the small area of rust on my hood last year to the service mgr., he mentioned that something of the size I pointed out would require repainting the entire hood, however no mention of the work being covered by any warranty. I am now out of the warranty window and am left with repairing this at my own expense. Is there any way to get some assistance with this?
10/7/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Mike, thanks for leaving your review. We apologize for the lack of communication during your experience with us. We would like an opportunity to address your questions and concerns. Please give our Service Manager, Peter, a call at 317-428-6947 to discuss. Thanks again!”

Kimbery B. VERIFIED CUSTOMER
You were unable to duplicate the sound my car was making. On my way home to Muncie it started doing it again. I don’t fault your service department as the problem has always been intermittent. I would bring my car back if the current problem continues or if something else arises.
10/5/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hello, thank you for leaving your review. We’re sorry to hear about the issues with your vehicle and hope our Service Department can work to repair it. Please feel free to reach out to our Service Manager, Peter, at 317-428-6947 if there’s anything we can do. Thank you again!”

Jordan P. VERIFIED CUSTOMER
I worked with the service department for my tire replacement before bringing the vehicle in. The team was great about checking to see if the tire was in stock and pricing what I wanted in order to make coming in seamless. After the tire replacement was complete, I immediately noticed the cost was much hire than what was discussed previously. This was because a more expensive tire was put in. There seemed to be a misunderstanding about what tire I asked for although those details were worked out before I came in. I felt I had to prove myself that I asked for a less expensive tire. It wasn't until one of the team members came to verify that I was telling the truth by showing the notes from the previous conversation, that the price was adjusted. I wish I didn't have to prove my case and although the price was adjusted, I still am left with the wrong tire, a more expensive tire. When I purchase the other three tires in the near future, I'm forced to by a more expensive tire because the wrong tire was put on.
10/5/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Jordan, thank you for the review. We’re disappointed and apologize for the miscommunication that occurred during your auto service experience. Sadly, something didn’t go right, and we’d like an opportunity to do better. Please contact our Service Manager, Peter, at 317-428-6947 if you’d like to d”

Robin R. VERIFIED CUSTOMER
First time I've been here and the service was great. I had no appointment but they got me in right away
10/4/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Robin, thanks for the review! We're glad to hear your first experience with our Service Department was great. Hope that means we'll see you back in the future! Thanks again!”

Lisa K. VERIFIED CUSTOMER
My service appointment was at 7:30am. It took 7 hours. My husband had an appointment at 9:30 am. His car was finished before my car was even started. I am still not sure why my car took so long. There wasn’t much communication.
10/3/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hello Lisa, thanks for leaving your review. We apologize your auto service experience was not up to par, and for the lack of communication on our end. If there’s anything we can do, please reach out to us. You can contact our Service Manager, Peter, at 317-428-6947 if you would like to talk. Thanks”

John H. VERIFIED CUSTOMER
Great service work, as always
10/3/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thanks for the review, John! Hope we can continue to serve you. Let us know if there's ever anything you need. Thank you again!”

James G. VERIFIED CUSTOMER
This was my first visit to this location, rather than the 96th St. location. I thought 96th st would be a tough act to follow. My compliments to the service advisor, and technician. The car was returned to me washed and vacuumed, and the service was preformed as discussed and on budget. Based on my experience yesterday I’m not quite sure why dealerships in general have such a poor reputation on the “online” forums. Jamie Goldberg
10/3/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for such a kind review, James! We're glad to hear your experience with us went well, and hope we can continue to live up to your expectations! Stop by anytime you need us. Thanks again!”

Roger R. VERIFIED CUSTOMER
Off to a shaky start but it appears the problem have been fixed.
10/2/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Hi Roger, thanks for the review! Glad we could get you back on the road again. Don't hesitate to reach out if we can help you with anything else! Thanks again!”

Jillian T. VERIFIED CUSTOMER
Everyone went above and beyond to make it a good experience!
10/2/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you for the nice words, Jillian! We're glad you appreciate our team's efforts to make a great experience. Come back anytime!”

Betsy Z. VERIFIED CUSTOMER
Always a great experience at Tom Wood VW-They aim high for customer service and satisfaction and will always make things right!
10/1/2019

Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:

“Thank you so much, Betsy! We appreciate your kind comments--it makes our day! Let us know if there's anything else we can do for you!”

Michelle F. VERIFIED CUSTOMER
When talking with the scheduler I let them know I wanted to get my dents popped out per my Zylon warranty. I was scheduled but then told when I drove 40 mins to get to my appt that the dent guy only comes on wednesdays (it was a Monday). They did my oil change which I was told when I purchased my car that the first was free. Then I was told it wasn’t free and cost $113. None of this was communicated before hand. AND I find out that I have to go the the body shop to get my dents out by my warranty. This was such a disappointed experience. I won’t be returning for future oil changes.
9/30/2019
James B. VERIFIED CUSTOMER
Alexandra was great. So was ...Sasha? Very happy with speed and quality of the service.
9/28/2019