I was told that they cant balance my wheel and since they cant do that they cant give me an alignment, which I think they were trying to pressure me into getting an entire new rim even though there was no visible damage or warp to the rim. I atleast was able to get new tires but they didnt even wash the rims after. They still had lube from putting the tire on. On top of that I believe they didnt put it on the balance machine right because theres a scratch dug into the rim where its held in the balance machine. Plus I was still charged for the balancing of my tires even though they didnt balance them. There a lot of small things that just add up that Im not used to getting from other hyundai dealership locations.
1/7/2020
Carley S. VERIFIED CUSTOMER
It was fast, easy and I appreciated the follow up texts.
1/7/2020
Lakeshia S. VERIFIED CUSTOMER
I specifically asked several times and several people including the Service Director to make sure my engine was cleaned..The part that needed to be cleaned is underneath the plastic cover on top of the engine. I knew it had to be taken off in order to repair the timing seal leak. I really don’t appreciate the buildup of oil that’s there . This is an issue that was supposed to have been repaired in the first quarter of 2019. Last but not least I had to advise the service advisor to have it checked because their was a leak. So I’m trying to figure out what’s being done during the inspection. I’m not happy but I still make it my business to continue be loyal and to drive there even though I have a Hyundai dealership closer to my home.
1/7/2020
Tammy M. VERIFIED CUSTOMER
I was not informed of the 27 point inspection and the cost.
1/5/2020
George M. VERIFIED CUSTOMER
Cathy is a great asset to the dealership. She is knowledgeable, courteous and very effective interacting with clients.
1/4/2020
Sue P. VERIFIED CUSTOMER
I have always been extremely impressed with the service I have received! Cathy is very pleasant and efficient. My problem is with the finance manager who TOTALLY MISREPRESENTED the maintenance package I purchased. I would certainly appreciate a call from someone in management to discuss this matter.
THANK YOU!
1/4/2020
Shannon P. VERIFIED CUSTOMER
Cathy Stump is an amazing advisor!
1/3/2020
Thomas W. VERIFIED CUSTOMER
Felt rushed when checking in and speaking with my appointment manager, and in general a lack of friendliness from the staff at both dropout and pickup. Was charged for Campaign 953 work which should be under warranty, but I caught it during the checkout process.
1/1/2020
Lisa E. VERIFIED CUSTOMER
Always done accurately the first time
1/1/2020
Cathy S. VERIFIED CUSTOMER
Amazing service
1/1/2020
Karen P. VERIFIED CUSTOMER
Cathy is always helpful and professional. A pleasure to do business with!! Thank you.
12/31/2019
Shannon P. VERIFIED CUSTOMER
Service was excellent!
12/31/2019
Herbert P. VERIFIED CUSTOMER
Service was good. Unfortunately I started to receive fraud alerts on my American Express card after paying over the phone with the Service agent. Everything has been resolved. Just keeping you aware of the situation. Thanks
12/31/2019
Jay F. VERIFIED CUSTOMER
Very good service
12/31/2019
Alfredo M. VERIFIED CUSTOMER
Almost 3 hours wait for an oil change and tire rotation.
12/31/2019
Jasdeep S. VERIFIED CUSTOMER
Good quick service, but was completely turned off by recommendations for services that my car supposedly "needed" even though I got them done a few weeks before bringing the car in for a check engine light. Was thereafter told that it was actually a different car that needed those services done when I confronted them about it, which is even more untrustworthy because if I didnt know better I wouldve lost a lot of money for no reason. Dont try to rob people of their hard earned money
12/31/2019
Marilyn G. VERIFIED CUSTOMER
The only real contact I had with her was when she came to tell me my car was ready.
12/30/2019
Lewis S. VERIFIED CUSTOMER
Rachel was the best. Always helpful and communicated well
12/30/2019
Phyllis W. VERIFIED CUSTOMER
I live in Savannah, Ga. & work in Atlanta. I have the Sonata serviced in Atlanta because of Cathy’s stellar customer service.