This was my first time at Ed Voyles and I was very pleased. Cathy was on top of everything and very responsive as well as very pleasant. Excellent service.
9/10/2019
Tobechi A. VERIFIED CUSTOMER
I was told my car was finished being serviced and that the cashier lady would call me up to checkout soon. I ended up waiting for 30 minutes but after I did not hear my name I went up to the counter just to find that my check out paperwork was just sitting there by the side. I wonder how long it would have taken her to call my name if I didn't come up to the counter... really a waste of a customers time.
9/10/2019
Kiya A. VERIFIED CUSTOMER
The amazing customer service made it super easy to buy a car.
Phillip was informative about finances, while Jacori (JC) new a lot about what kind of car was right for me.
I will definitely recommend coming her because of both Phillip and JC.
Thank you!
9/10/2019
Maria T. VERIFIED CUSTOMER
Cathy is superb! She makes the hectic transition to a smoother experience. She is very helpful and always pleasant!!!
9/9/2019
Tiffanie S. VERIFIED CUSTOMER
Cathy did great per usual!
9/9/2019
Carlton L. VERIFIED CUSTOMER
Phillip is an ACE! Very good service rep.
9/7/2019
Jeannette B. VERIFIED CUSTOMER
Cathy worked very hard on getting my car approved with Carshield. I am looking forward for the work to be completed. She is a great employee. ????????
9/7/2019
Jeff R. VERIFIED CUSTOMER
Cathy is lovely.
I’m Dissatisfied with two things about out at Voyles Hyundai.
1) my transmission should not have gone out on a car that has 21,000 miles on it and is less than two years old
2) There was a recall on something that I can’t find the letter. I have a feeling you guys did not attend to it in the 10 days my car was in your shop.
3) I waited 72 minutes to get a car from enterprise. I don’t know where the mistake landed. Doesn’t matter to me as a customer. 72 minutes. I missed to client calls and it cost me $575 because Hyundai and enterprise do not have their act together.
I believe I should get some kind of something for my trouble
9/6/2019
Milena W. VERIFIED CUSTOMER
Very professional and customer welcoming service. Thank you!
9/6/2019
Stan C. VERIFIED CUSTOMER
Excellent work!!
9/6/2019
Page W. VERIFIED CUSTOMER
Cathy is such an asset to your dealership. She exemplifies what customer service should be. She is always smiling and has a can do attitude.
9/6/2019
Catherine H. VERIFIED CUSTOMER
It took longer than expected for an oil change with an appointment but overall it was good
9/6/2019
Gene A. VERIFIED CUSTOMER
Rachel was amazing and extremely helpful. She helped to make a very difficult situation much better, her feedback and communication was timely and her service was excellent.
9/6/2019
Douglas B. VERIFIED CUSTOMER
The service advisor did a poor job of communication. On the second full day that you had the vehicle I had to call over and over to finally talk to someone about the diagnosis. I always had to initiate contact. When estimated companies legion times were missed, there were no calls from the service advisor. For example, I was told to that the car would be ready Friday or Saturday. I had to call Tuesday around 4:30 to get an update. When the part didn’t arrive as expected, there were no updates. There was no response to text messages I sent. I did get one update via text telling me the car was ready to pick up a day after I picked it up. There were times when the phone for service would ring and ring until I was disconnected. Overall a frustrating experience.
9/6/2019
Warren S. VERIFIED CUSTOMER
Cathy always delivers
9/5/2019
Sherise G. VERIFIED CUSTOMER
Cathy is awesome!!!
9/5/2019
Torey M. VERIFIED CUSTOMER
Thanks for the great service Rachel
9/4/2019
Brian T. VERIFIED CUSTOMER
Everything was great Thanks Mr. ****
9/4/2019
Leslie B. VERIFIED CUSTOMER
Philip **** was the best thx for everything
9/4/2019
Janay M. VERIFIED CUSTOMER
Phillip was great! Underpromised and over delivered