Service tech needs to read ticket. I provideiled my own oil and your service tech failed to note that. Therefore you changed the oil twice.
7/30/2019
Shelly P. VERIFIED CUSTOMER
She was great. Kept me informed often. Excellent customer service.
7/29/2019
Tracey W. VERIFIED CUSTOMER
This is the second time I've serviced my car at this location and each time I'm informed that there is no record of the $2899 protection plan I purchased WITH the car on 12/22/18. Very frustrating that I must drive from my job to bring a hard copy receipt tomorrow. Are we in the 16th century? The dealership needs a better system because this diminishes its reputation. Secondly, I sent a copy of the charge on my credit card to Phillip **** at 915am, yet he calls me at 3:26pm to inform me sales has no record. Assuredly, he could not have checked his email. Unbelievable!!!!!!!!!!
7/29/2019
Darlene F. VERIFIED CUSTOMER
Certainly didn’t feel valued.
7/29/2019
Yolanda B. VERIFIED CUSTOMER
Cathy has been a Godsend in helping my son with his car and me being out of state. I trust that she's telling me the correct problem and the remedy. The customer svc she proves is the same as I do on my job. Hats off to Cathy!!!!
7/29/2019
David N. VERIFIED CUSTOMER
Cathy and. Rachel are very professional and helpful.
7/29/2019
Cheryl S. VERIFIED CUSTOMER
Here's what I'll say to Ed Voyles Hyundai, whatever you do, dont let Cathy Stump get away. Cathy is superb at keepong things afloat there in the Service Department. She's professional, pleasant and approachable. Kudos to you Cathy!
7/27/2019
Qadirah C. VERIFIED CUSTOMER
Great customer service, nice lobby, wait time was excellent!
7/27/2019
Harold B. VERIFIED CUSTOMER
Excellent experience & very nice people to deal with
7/27/2019
Avra S. VERIFIED CUSTOMER
She is attentive to customer needs as well as good communicator.
7/27/2019
Lee S. VERIFIED CUSTOMER
Will be back again in 5k
7/26/2019
Bianca K. VERIFIED CUSTOMER
The nail in my tire was fixed very quickly with excellent customer service. Thank you!
7/26/2019
Gary L. VERIFIED CUSTOMER
Fantastic seevice
Cathy was great
7/26/2019
Steven S. VERIFIED CUSTOMER
Trash and debris was on the floor driver side, dirt on passenger floor mat, hood was partially open (realized when I was on 75 going 60 mph), and no one called to say the car was ready.
7/26/2019
Andrew R. VERIFIED CUSTOMER
Rachel is the best!
7/26/2019
Byron G. VERIFIED CUSTOMER
Very simply, Cathy is the greatest!
7/26/2019
Scott S. VERIFIED CUSTOMER
Service was great except that I had to notify a service employee that my car was not washed or vacuumed when it was "ready." I have a complimentary wash and vacuum included in my service package. Nearly every time I pick up my car, it is not vacuumed nor washed. This is always an inconvenience, especially after I notify the employee I give my keys to and the service rrepresentative upon arrival.
7/26/2019
Alexandra P. VERIFIED CUSTOMER
Thank you for the quick work and the friendly shuttle service