Ed Voyles Kia Auto Repair Service

Your service manager is a nice guy but there are serious deficiencies in the department.

Ron was super great and helpful.

Ron made me feel like he actually cared about me, the customer. He was upfront and helpful. He was friendly and honest.

Ron was gracious to service my vehicle even though dept. was closing in 1 hour. He explained in detail future service needs of my car. He also checked for recalls. Rachel was also nice.

Appreciate Scott's prompt attention and keeping me updated on the service progress.

Everything was fine, although I believe I’m still having issues with my brakes.

I was happy to get my vehicle check it runs so much better ron is an excellent agent

Ron was very helpful, GREAT attitude and got my car in and out in less than an hour !

Scott was VERY helpful and Joe was great on the phone!!!!

Everything was fine

Excellent and fast customer service today. I was fortunate to be able to get an early appointment. Thank you Scott for keeping me up to date on every step.

From the Roadside assistance call, to the continued communication, to the clean vehicle I picked up, I was thrilled.

Scott was very professional and extremely knowledgeable about the service needed for my car. Scott was very patient and took the time to listen to my concerns and questions and addressed each of them accordingly. In addition Scott kept me updated and informed to the status of my service every step of the way.

Scott is always professional and courteous.

Scott is a great advisor!

Very prompt. Excellent customer service

I dropped my car off on 12/24 due to the car shaking. I rec’d a call from Josef a little over a week later explaining the issue with the car, stating it was an engine recall. Josef went on to say the issue was covered and I could pick up a rental car on the following day. That transaction was seamless. On 1/22 I rec’d a call from Josef stating the A/C line had issues that would cost me $958. I rec’d a calll a week later saying there was an issue with the new engine and he had to keep the car for troubleshooting then finally rec’d another call stating the alternator rod was bent and needed replacing. I declined the alternator replacement. When i picked the car up I was told by the receptionist that with the new engine came with an oil change. Surprisingly, the car’s oil was at the “ L” on the stick when I checked it. My car has had various issues when I’ve only had it back from your location for a little under a week. We were able to locate a trustworthy mechanic who has also found the alternator rod to not even be on the car anymore. Furthermore, I would never bring my car to this location ever again. Also, I rec’d service here in Oct and the tops to several parts under the hood were off! So unbelievably incompetent. Please hire better mechanics to restore trust in your location.

Scott worked with the utmost of excellence!

Scott was very knowledgeable and kind experience on job well done.

Through no fault of Ron’s we were unable to diagnose and correct the problem. We are pursuing.