Ordered a part and when it came in made an appointment for 10 AM the next morning. Brought the vehicle in around 9 AM. Asked for a ride to rendezvous with my wife and was granted such. When my wife and I had finished our errands and lunch we went to the dealership around 2 PM to pick up her car; only to find out they hadn’t even started on it yet! Needless to say I was upset. Your policy of prioritizing waiters with later or no appointments over people who are willing to leave their vehicle is upsetting.
2/1/2025
Ronald J. VERIFIED CUSTOMER
Great Service from Steven C Nelams
2/1/2025
Cheryl W. VERIFIED CUSTOMER
Thank you Steve for always treating me with your utmost respect. Always very easy to work with
2/1/2025
George D. VERIFIED CUSTOMER
I trust Leslie to take care of me!
2/1/2025
Rhonda S. VERIFIED CUSTOMER
I drive from Pineville to buy and have my car serviced at Hampton. Everone is very friendly and I will continue to go there for service. I’ve owned Toyotas my while life and used to buy in Alexandria but that place has changed and will continue to go to Hampton for services and new vehicles. Thank you for your services. Leslie is wonderful, she’s a keeper..
2/1/2025
David C. VERIFIED CUSTOMER
Leslie was awesome
2/1/2025
George C. VERIFIED CUSTOMER
Excellent service. Very knowledgeable and clearly explained what explanation of the services.
2/1/2025
Farley P. VERIFIED CUSTOMER
Steven and the team did a great job. Thanks
2/1/2025
John D. VERIFIED CUSTOMER
????????
2/1/2025
James F. VERIFIED CUSTOMER
Randy did a great job! Easy to work with. Exceptional service advisor!
1/31/2025
Mark M. VERIFIED CUSTOMER
K
1/31/2025
Ernest R. VERIFIED CUSTOMER
Trent is my favorite service underwriter. He is so knowledgeable and friendly and respectful.
1/31/2025
Kristy B. VERIFIED CUSTOMER
My experience was very negative my last interaction. This was me giving it one last try. Today was a marked improvement on how I was spoken to and treated as a customer. I’m glad to say I was pleasantly surprised and plan to return.
1/31/2025
Teresa S. VERIFIED CUSTOMER
Always great service
1/31/2025
Ellen F. VERIFIED CUSTOMER
Very professional and efficient.
1/31/2025
Brent S. VERIFIED CUSTOMER
Leslie is wonderful! She is always helpful and a delight to deal with. Her friendly attitude and dedication make the service experience smooth and enjoyable. She consistently goes above and beyond to assist customers and ensure their needs are met. Highly recommended!
B. Savoy
1/31/2025
Gilbert B. VERIFIED CUSTOMER
Keep up the good work
1/30/2025
Gregory G. VERIFIED CUSTOMER
Thank you
1/30/2025
Gail M. VERIFIED CUSTOMER
Communication is unacceptable at Hampton . I ordered a new replacement “key” for my brand new RAV4 since I lost it during my husband’s untimely passing. I told the parts man I wanted one exactly like the one he had lost. I was told he would order me one and it would be around $260. Six weeks later never heard from your dealership and called—-it was in but I hadn’t checked on it!!! Came to get it and waited for 1 1’2 hours . Then needed to pay for the key which would be about $160 ! This was not just like the lost one yet I , as a new widow , was desperate in case I lost the other only one I had. I will be in to PAY for the KEY but never buy another Toyota. We have driven 2 Camrys 2 Avalons and the Sienna for the last 40 years of our marriage . Sorry GMa