Communication is unacceptable at Hampton . I ordered a new replacement “key” for my brand new RAV4 since I lost it during my husband’s untimely passing. I told the parts man I wanted one exactly like the one he had lost. I was told he would order me one and it would be around $260. Six weeks later never heard from your dealership and called—-it was in but I hadn’t checked on it!!! Came to get it and waited for 1 1’2 hours . Then needed to pay for the key which would be about $160 ! This was not just like the lost one yet I , as a new widow , was desperate in case I lost the other only one I had. I will be in to PAY for the KEY but never buy another Toyota. We have driven 2 Camrys 2 Avalons and the Sienna for the last 40 years of our marriage . Sorry GMa
1/30/2025
Cheryl D. VERIFIED CUSTOMER
Mr. Steven, is very nice and helpful
1/30/2025
Julie C. VERIFIED CUSTOMER
Auto Butler is a wonderful service . My car looked beautiful after its session today.
1/30/2025
Troy H. VERIFIED CUSTOMER
2-1/2 hrs to change oil with an appointment. Unacceptable, they claimed they were short handed, tell us that before we get there.
1/30/2025
Jan D. VERIFIED CUSTOMER
Waited 2hrs and 50mins I wish they would have kept me updated bc I wouldn’t of stayed there that whole time
1/30/2025
Murphy C. VERIFIED CUSTOMER
Very satisfied with the service !!!
1/30/2025
Roy H. VERIFIED CUSTOMER
It was a good experience. Service was done on time.
Dulsey did a great job of keeping me up to date on the progress of the service!
1/30/2025
Tara O. VERIFIED CUSTOMER
I've gotten oil changes and tire rotations for 5 years, and they usually take an hour or so. I believe I was there for 3 hours today. I brought work to keep me busy, but if the question is was my visit exceptional, it was not.
1/30/2025
Judy P. VERIFIED CUSTOMER
Personal service and friendly concerns.. Leslie is unreplaceable...
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1/29/2025
Donald C. VERIFIED CUSTOMER
Excellent service today.
1/29/2025
Samuel D. VERIFIED CUSTOMER
None
1/29/2025
Evelyn B. VERIFIED CUSTOMER
Thanks for making my tire replacement painless.
Dulsey was pleasant to deal with.
1/29/2025
John O. VERIFIED CUSTOMER
As always Slick did a great job and is very customer focused
1/29/2025
Tracie A. VERIFIED CUSTOMER
My car was not cleaned, I paid for detailing
1/29/2025
Micheal T. VERIFIED CUSTOMER
Leslie Whitteker is an Amazing Person. She does an extremely awesome job.