I made an appointment to get recalls done on my Tundra. I made the appointment with Leslie. I arrived for my appointment and the recalls that they thought were for me didn’t apply to my truck. The recall that applied to my truck was the high beam recall. And the parts were not in inventory. Horrible planning effort…. On my day off…
11/27/2024
Marla G. VERIFIED CUSTOMER
Upset at the fact there is a $150 fee to check on an engine message- in not satisfied
11/26/2024
Michael W. VERIFIED CUSTOMER
Thank You Steve Nelam and team for another job well done. Happy Thanksgiving!
11/26/2024
Jean P. VERIFIED CUSTOMER
Very satisfied. Thank you
11/26/2024
Renee B. VERIFIED CUSTOMER
Awesome service
11/26/2024
William F. VERIFIED CUSTOMER
Leslie’s role in solving our problem was truly exceptional. No one could have done better. She did everything for us that she promised.
11/26/2024
Bouathong P. VERIFIED CUSTOMER
20 out of 10 service!
11/26/2024
Karen G. VERIFIED CUSTOMER
Excellent service
11/26/2024
Kathrine G. VERIFIED CUSTOMER
Very informative service rep
11/26/2024
Quintar A. VERIFIED CUSTOMER
Thanks for the wonderful service I got today . Trent was very professional and helpful.
11/26/2024
Dane C. VERIFIED CUSTOMER
I waited 2 hrs for a tire rotation that was a scheduled appointment. I was contacted by the dealership to schedule the appointment and was told that the morning was wide open. Seems like scheduled appointments should go before walk-ins, otherwise what’s the point of scheduling? Apparently it takes 30 min per tire. I probably could have done it faster with the jack and tire iron that came with the car. The free tire rotation was negated by the time I spent waiting and not at work.
11/26/2024
Monica B. VERIFIED CUSTOMER
I don’t think people realize how important a vehicle is until one is without. I have a Toyota because of all the positive feedback over the years. I just wish they would let u see what they do to feel more complete that the work was really done. Let u see the old part like you can see the fresh oil.
11/25/2024
Jomar P. VERIFIED CUSTOMER
Carice and the people were very accommodating and efficient.
11/25/2024
Denia K. VERIFIED CUSTOMER
I am so sorry to say that I am not approved of the way my vehicle had looked. There was water streaks like my vehicle was not wiped down. I was really surprised by that look when I seen it because I speak highly of Hampton Toyota services. I am not speaking of customer service, they welcome you with open arms and make sure you are comfortable while waiting on your vehicle.
11/24/2024
Sandra R. VERIFIED CUSTOMER
very good service very pleased
11/24/2024
Geraldine S. VERIFIED CUSTOMER
Leslie has always made sure that I was satisfied with my visits. I am amazed with the attention she gives to her customers!!
11/24/2024
Wayne D. VERIFIED CUSTOMER
first time dealing with Randy. Great experience in all respects. Dr. Wayne D
11/23/2024
Bonnie V. VERIFIED CUSTOMER
Excellent service
11/23/2024
Claire T. VERIFIED CUSTOMER
Mrs. Leslie is amazing, and my shuttle drivers were both so sweet
11/23/2024
Catherine A. VERIFIED CUSTOMER
Brent is thorough, efficient and an excellent service advisor! Good job Toyota!!