There was a mixup with the shuttle bringing me to work. There were reasons , I understand, but it was an inconvenience.
10/16/2024
Kent L. VERIFIED CUSTOMER
Quick!
10/16/2024
Lisa R. VERIFIED CUSTOMER
Always impeccable service! Love my FJ!!
10/16/2024
Logan R. VERIFIED CUSTOMER
Phillip always takes care of my needs better than anybody from any dealership I’ve been too!!!
10/16/2024
Lorena S. VERIFIED CUSTOMER
Always great customer service.
10/15/2024
Randy V. VERIFIED CUSTOMER
I'm very satisfied with the service ya'll provided I'm very pleased with Brent SUTHERLAND he i very professional.Thanks
10/15/2024
Susanne M. VERIFIED CUSTOMER
Trent went over and beyond to take care of my car. He was professional and found the problem immediately. Thank you Trent.
10/13/2024
Leo N. VERIFIED CUSTOMER
Brent provided exceptional customer support. All of my questions were answered and his response and feedback were excellent.
10/13/2024
Kenneth D. VERIFIED CUSTOMER
Extremely polite and pleasant.
10/13/2024
Frank A. VERIFIED CUSTOMER
Everything went great with my visit
10/13/2024
Wallace Edward. VERIFIED CUSTOMER
Where do I start? With my bi-annual Auto Butler I asked if my center console cover could be looked at. This is the second console cover that has failed. The material becomes loose separates from its securement. My hope was that it too would be replaced at no charge since is less than a year old. Rather, I was charged $150. To “diagnose”. (Really)? Along with this “diagnosis” charge is a ridiculous charge for “document storage”.
This is my 5th Toyota, (4th from Hampton). You would think there would be some sort of appreciation of this type of loyalty to the brand. Apparently not so.
I will continue to bring my Tundra in for the Auto Butler service, (which I paid for with the purchase of the vehicle) but that will be the extent of my association with Hampton Toyota. I will take my business and my money elsewhere from here on in and purchase my next Toyota from Price LeBlanc. ($150.00 for a diagnosis fee for an item that is not mechanical and is less than a year old)? Please.
Signed an EXTREMELY disappointed Customer.
10/13/2024
Richard A. VERIFIED CUSTOMER
She done pretty well.
10/12/2024
Lucas R. VERIFIED CUSTOMER
Dulsey was truly exceptional to deal with! She was patient, professional, understanding, kept in constant contact with me, updating me on the status of my vehicle, and made sure that my car was ready and reliable to drive before calling me to pick it up. She is truly an asset to Hampton Toyota and I look forward to working with her again in the future!
10/12/2024
Preston H. VERIFIED CUSTOMER
Leslie provided amazing service by taking care of me quickly and clearing communicating updates about my vehicle along the way.
10/12/2024
Lorenza C. VERIFIED CUSTOMER
Thanks for all you do
10/12/2024
Jammie L. VERIFIED CUSTOMER
Leslie gives great customer service!
10/11/2024
Bruce P. VERIFIED CUSTOMER
Steven does an excellent job at keeping me informed of progress on repair and gives good suggestions on repair options. I appreciate Steven and will always return to him for service on my Toyota vehicles.
10/11/2024
Norman S. VERIFIED CUSTOMER
Very pleased every visit
10/11/2024
Jeanette G. VERIFIED CUSTOMER
Everything was done at a good pace. Everyone was nice
10/11/2024
Sheila C. VERIFIED CUSTOMER
They are very nice and got my vehicle out in a timely manner thanks .