She is very knowledgeable and a very good professional
10/11/2024
Chad R. VERIFIED CUSTOMER
I hope in the future to avoid a $150 diag charge if the work is being done at the dealership.
People were friendly, work was done timely and my daughter is happy.
Pricing was high when accounting for the extra 150 and is the only part of the equation that would make me shop for my next service need.
10/11/2024
Thomas D. VERIFIED CUSTOMER
Never went today
10/11/2024
Mary M. VERIFIED CUSTOMER
CARICE very cordial and friendly was done in a timely manner.
10/10/2024
Brian P. VERIFIED CUSTOMER
Communication was excellent! I found myself needing a ride to a doctor visit. A very nice gentleman took me to my appt. taking the least busy route. He came to pick me up. Your shuttle van is very clean. The combination of a nice ride and caring driver left me waiting a very short time. My car was so clean, and they even found my grandson’s missing library book. I can’t say anything nicer than the whole team was a well-oiled machine! A very positive experience!
10/10/2024
Tammy F. VERIFIED CUSTOMER
Brent was very helpful to me. I completely trust him and he had excellent knowledge and lots of patience Very satisfied
10/10/2024
Latanya Coleman. VERIFIED CUSTOMER
Brent was very professional and detailed as he explained my multi purpose inspection. He made great recommendations and gave me a timeframe. He was very friendly and engaging during my visit. Thank you, Brent.
10/10/2024
Stewart H. VERIFIED CUSTOMER
Carice Robert is very knowledgeable and helpful to us in the service needs for our Toyota.
Carice deserves the respect and appreciation for her customer service.
Toyota Co is very fortunate to have Carice as an employee.
Thank you also to the mechanics that worked and repaired our Toyota.
Job well done!
Wes Headington
10/10/2024
Larry G. VERIFIED CUSTOMER
Very satisfied with Brent. Thank you!! Great job, Brent!!
10/9/2024
Barbara F. VERIFIED CUSTOMER
Was quick & great service!
10/9/2024
Kevin J. VERIFIED CUSTOMER
For a dealer to check my carfax after doing work on my truck and blame me for an issue they clearly caused is too much for me. I’ll be taking my business elsewhere.
10/9/2024
Debra B. VERIFIED CUSTOMER
Thank you for the prompt service.
10/9/2024
Madeline F. VERIFIED CUSTOMER
Nice lady , kept me informed on my car !
10/9/2024
Paul C. VERIFIED CUSTOMER
Trent was very helpful.
10/9/2024
Dena T. VERIFIED CUSTOMER
I called the service sept back and no one available for my question. I then called back and spoke to a woman in the finance department (didn’t get her name) I was questioning her about what was included in my extended warranty since I do not have any hard copy of what it includes. She sounded aggravated with me , talked over me the whole conversation which ended with her telling me “It’s only common sense”, then hung up on me. I then called asking for highest person available to report her, and that person was off. So I spoke to Mr Van which told me he would have the manager of that department calling me tomorrow. I told him that if this does not get resolved I plan on taking the car back, and purchasing another at another dealership. Not going to let this one go. No one should have a person working at a place of business, allowing there employee to talk to a customer in such an unprofressional, demeaning manner. Very bad business
10/9/2024
Carolyn B. VERIFIED CUSTOMER
Brent was very through and related all details of the check-up. He even went to retrieve something from my car for me when I asked!
10/9/2024
Alice G. VERIFIED CUSTOMER
Always honest and friendly.
10/9/2024
Beryl B. VERIFIED CUSTOMER
I am very satisfied with Brent’s customer service.. it means a lot to me since i worked with the public for 41 years. Brent is cordial and aims to please his customers and i appreciate it.
10/9/2024
Kayla O. VERIFIED CUSTOMER
Thanks for getting my daughter’s car in promptly!!