I was not satisfied with the length of time it took. My vehicle sat for a while with out being worked on. I had to come out of pocket $140.00 extra worth of rental because of the length of time.
I was also dissatisfied with how the mats in my car were cleaned. The mats were extremely moldy due to flood water and when it gets hot in the car, the mats smell awful.
I was also dissatisfied with the trouble for my battery. My car is only 2 1/2 years old and there was trouble with my battery due to my sitting in the shop.
I was satisfied with the carpet being replaced, but not the mats being being cleaned, I feel this is a safety hazard for me and my family.
7/27/2019
Pamela A. VERIFIED CUSTOMER
Efficient
Courteous
Timely fashion
7/27/2019
Anh T. VERIFIED CUSTOMER
She is really nice. Keep up the good work and positive attitude.
7/26/2019
Missy P. VERIFIED CUSTOMER
I’m always very satisfied with the service there!
Yesterday, they went above and beyond. One of the men working there, O’neal I think was his name, overheard me asking about a body shop because I had a scuff on my car. After they recommended a couple of places, He asked if I He could try and get it out himself. He went outside and worked on it for 10 minutes and got it almost out. That is service.
We’ve been so pleased with our Toyota and with the service there at Hampton that we are looking very hard to find another Toyota for my husband. This was my first time as a Toyota owner (my sequoia is a 2016) and we have been so pleased!!
Thank you for always having excellent customer service. It has been a pleasurable experience every time I come to Hampton!
Missy P
7/26/2019
Richard L. VERIFIED CUSTOMER
Whom ever did the service on my car completely changed my seat. I am a short girl so I expected them to push it back but they lowered it all the way down and laid it back. I have no idea why this was necessary but it will take me a while to get it back to the place I had it before and comfortable for me. They also changed the radio to rap music and did not put it back on the station I previously had it. This is the first time in about 5 years, working with Hampton? That I’ve had this problem.
7/26/2019
Natasha F. VERIFIED CUSTOMER
Completely satisfied how Scott handled my situation and the ride back to Hampton was very pleasant. The driver and laughed the whole time????
7/26/2019
Shane B. VERIFIED CUSTOMER
I was very unsatisfied with the car wash service still have dirt on truck Windows are dirty underneath the fender Wells word dirty just a very poor job everywhere
7/26/2019
Jason B. VERIFIED CUSTOMER
I was welcomed with a smile and a helping hand. Mr. Steven was very nice and gave me high quality service in helping me in fixing my truck. I will definitely call for Mr. Steven if my truck needs further service.
7/26/2019
Leah S. VERIFIED CUSTOMER
Well done and very professional. Always satisfied.
7/26/2019
Melody M. VERIFIED CUSTOMER
We came in to get the back seat cover on the passenger side replaced. The first time the wrong part was ordered. After talking to a a manger and Scott they got the correct part ordered. They called me 2 weeks later when it came in. We set a time and date for them to come and pick up the car to get fixed. They came to my house got the car and fixed it and dropped it back off.
Thank you
7/26/2019
Dana L. VERIFIED CUSTOMER
Very professional and nice service dept
7/26/2019
Annette G. VERIFIED CUSTOMER
I'm satisfied with my service yesterday
7/25/2019
Dyan Credure. VERIFIED CUSTOMER
I brought in my vehicle for the airbag recall. The airbag light and the seat belt lights were both on. The recall issue was taken care of, but when I got in to leave, the airbag and seatbelts lights were still on. No one was there to explain that issue and I had to go back to the service dept to find my service writer who then explained it was a separate issue. She should have handled this when I took possession of the vehicle.
7/25/2019
Phalin L. VERIFIED CUSTOMER
Steven was amazing!
7/25/2019
Mary B. VERIFIED CUSTOMER
Phillip was representative of Hampton’s
well trained, customer oriented service advisors.
7/25/2019
Randy L. VERIFIED CUSTOMER
She has a fantastic attitude!
7/25/2019
Lucinda D. VERIFIED CUSTOMER
Steven was very helpful. He made it a very pleasant experience to deal with Hampton Toyota.
7/25/2019
Carolyn N. VERIFIED CUSTOMER
Steven was totally professional with such a kind Spirit. I left completely SATISFIED. Now Wilberth was so attentive in every way again.
7/24/2019
Carl C. VERIFIED CUSTOMER
Steven,Granger,and Glen went out of their way to reassure us of our problem with our car .They worked as a team and we left with assurances that the job was taken care in a very professional manner. Their service is extremely hard to beat and we were grateful to all of them!!!
7/24/2019
Jill B. VERIFIED CUSTOMER
Thank you best car I've ever driven and absolutely
The best service